Kelty Customer Service

Ways to contact Kelty and solve common issues

Use Kelty's Phone Number

Kelty's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Kelty
As far as we know, there is only one way to contact Kelty, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Kelty, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Kelty: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Kelty.
Do Kelty sleeping bags come with a stuff sack?
Yes, Kelty sleeping bags do come with a stuff sack. Each Kelty sleeping bag is designed and manufactured with a convenient and durable stuff sack included. The stuff sack is specifically designed to fit each sleeping bag model, allowing for easy storage and transport. It ensures that your Kelty sleeping bag remains compact, organized, and protected when not in use, making it highly convenient for outdoor enthusiasts and campers. The stuff sack is made of high-quality materials to withstand rugged conditions and securely holds the sleeping bag for hassle-free packing and unpacking. With Kelty sleeping bags, you can rest assured that you will receive a reliable stuff sack that adds convenience and functionality to your outdoor adventures.
Do Kelty products come with instructions?
Yes, Kelty products come with detailed instructions. We understand the importance of providing clear guidance to our customers, ensuring they have a seamless experience using our products. Each Kelty item includes a comprehensive set of instructions that outline the setup and proper usage for maximum efficiency and safety. These instructions are user-friendly, using step-by-step diagrams and easy-to-understand language. Whether it's setting up a tent or adjusting a backpack's suspension system, our instructions aim to support customers of all skill levels. Additionally, our website provides digital copies of instructions for easy access and reference. At Kelty, we strive to empower our customers to get the most out of their outdoor gear, promoting enjoyable and stress-free adventures.
What is the weight capacity of Kelty backpacks?
The weight capacity of Kelty backpacks varies depending on the specific model. Kelty offers a wide range of backpacks suitable for different activities and uses. Generally, Kelty backpacks have weight capacities ranging from 20 to 75 pounds. Each backpack is designed with different purposes in mind, so the weight capacity is determined by factors such as the pack's size, frame type, materials, and intended use. When considering a Kelty backpack, it is important to check the product specifications or consult with customer service to ensure you choose a backpack with the appropriate weight capacity for your needs.
Are Kelty products compatible with other brands?
Yes, Kelty products are designed to be versatile and compatible with other brands. We understand that outdoor enthusiasts have specific preferences and gear requirements, which is why our products are built to seamlessly integrate with a wide range of equipment from other reputable outdoor brands. Whether you need to combine Kelty tents with different sleeping bags, use our backpacks with other camping gear, or attach accessories to our backpacks, you can trust that Kelty products will work well in conjunction with other brands to enhance your outdoor experience. We prioritize functionality and convenience, ensuring that our customers have the freedom to mix and match their gear according to their unique needs without any compatibility issues.
Can Kelty products be repaired?
Yes, Kelty products are designed to last, and many of them can be repaired. Kelty offers a Repair Program that allows customers to send in their damaged products for evaluation and potential repair. The program covers manufacturing defects and damages not caused by normal wear and tear. However, products must be within a reasonable lifespan and not excessively worn or damaged for repair eligibility. This program aims to extend the life of your Kelty gear and reduce waste. If a repair is not possible, Kelty will offer a replacement or credit towards a new purchase. Simply contact their customer service team to initiate the repair process and get your Kelty product back in top shape.
Do Kelty backpacks have hydration compatibility?
Yes, Kelty backpacks are designed with hydration compatibility in mind. Many of their backpacks feature hydration sleeves or compartments where you can insert a water reservoir or bladder. These hydration sleeves are usually located near the back panel of the backpack, providing easy access to water while on the move. Additionally, Kelty backpacks often include hydration tube ports, allowing you to route the drinking tube through the shoulder straps for convenient sipping. However, it's important to note that not all Kelty backpacks have hydration compatibility, so it's recommended to check the product specifications or descriptions to ensure the specific backpack you are interested in has this feature.
Are Kelty tents waterproof?
Yes, Kelty tents are designed to be waterproof. Kelty utilizes advanced manufacturing techniques and high-quality materials to ensure their tents offer excellent waterproof protection. Kelty tents feature a durable rainfly made of waterproof materials and a waterproof coating on the tent floor to keep water out. The seams are also treated with waterproof tape to prevent any water from seeping through. Additionally, Kelty tents undergo rigorous testing to ensure they meet industry standards for waterproofing. It is important to note that no tent is completely impervious to water, and factors like proper setup and maintenance can affect waterproof performance. However, Kelty tents are specifically engineered to withstand various weather conditions and provide reliable waterproofing for an enjoyable outdoor camping experience.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Kelty customer support problem.

Comparing Kelty Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Playstation page. Or look at our Contact Verizon Wireless page. We can't really provide this kind of help if you're looking to contact Kelty because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with Kelty?

GetHuman does not work with Kelty's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Kelty at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Kelty's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Kelty at a Glance

Kelty has no chat option
Kelty has no customer email
Kelty has no help forum
Kelty has no twitter handle
Kelty has no facebook page
Contact information overview

Answered on this page:

What is the warranty on Kelty products?
Are Kelty products suitable for extreme weather conditions?
What is Kelty's return policy?
What are the recommended cleaning instructions for Kelty products?
Solutions to common issues

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