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Kelty Customer FAQ

Top Answers & How-to Guides

What is Kelty's Phone Number?

The question we are asked most often is about how to talk to Kelty customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Warranty and Returns

What is the warranty on Kelty products?

Kelty offers a limited warranty for their products that covers defects in materials and workmanship, lasting typically from one...
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What is Kelty's return policy?

Kelty's return policy allows returns within sixty days of purchase for items in new condition, including original packaging....
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Product Instructions and Care

Do Kelty products come with instructions?

Kelty products generally include manuals or instructions in their packaging to assist with safe and effective use. For...
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What are the recommended cleaning instructions for Kelty products?

To keep Kelty products in good condition, it is important to hand wash fabric items like tents and backpacks with mild soap and...
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Can Kelty products be repaired?

Kelty products are often repairable, especially for minor damages like fabric tears or zipper issues. They offer resources for...
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Sleeping Bags and Tents

Do Kelty sleeping bags come with a stuff sack?

Kelty sleeping bags usually come with a stuff sack that aids in transportation and storage. This allows users to compress the...
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Are Kelty tents waterproof?

Kelty tents are designed for weather protection, with many being waterproof or water-resistant due to quality materials and...
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Are Kelty products suitable for extreme weather conditions?

Kelty products are generally suitable for various weather conditions but may not be designed for extreme environments. Many...
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Backpacks and Compatibility

What is the weight capacity of Kelty backpacks?

Kelty backpacks have varying weight capacities based on model and purpose. Lightweight daypacks generally hold 15 to 35 pounds,...
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Do Kelty backpacks have hydration compatibility?

Many Kelty backpacks include hydration compatibility, featuring dedicated reservoirs or pockets for water bottles. Larger...
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Are Kelty products compatible with other brands?

Kelty products are generally designed for compatibility with various brands due to their functional and versatile nature. For...
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Is there a Kelty store locator?

Kelty does not feature a specific store locator but offers details on inventory partners and retailers selling their products....
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We look to the Kelty issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kelty issues reported to GetHuman
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