Jos A. Bank Customer Service

Phone Number & Contact Info

Jos A. Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular Jos A. Bank number

How do I talk to a live human at Jos A. Bank?

A:Just wait

Does Jos A. Bank offer 24 hour customer service?

A:Not at this number; hours here are 8:30am-9pm EST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

Jos A. Bank Customer Phone Numbers


Toll-free · 8:30am-9pm EST · Just wait through the menu ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Jos A. Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait
Below are some clips we've found from Jos A. Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for choosing Josephine Bank. Your call may be monitored or recorded for quality control purposes.
If you're calling about an online experience, please press one.
If you're calling about a store experience, press two."
Excerpt from a call with Jos A. Bank
Tuesday, January 9, 2024 9:04 PM

What are the hours and when should I call?

Jos A. Bank operates the call center for this 800-999-7472 phone number 8:30am-9pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 285 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jos A. Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jos A. Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jos A. Bank is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 285 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Jos A. Bank

In summation, the best day to call Jos A. Bank is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jos A. Bank staffs the call center well on Wednesday.

Why Customers Call Jos A. Bank

If you have time to do a bit of reading before you call Jos A. Bank, we recommend you read over some of our problem-specific articles.

What is Jos A. Bank's return policy?

Jos A. Bank offers a flexible and customer-friendly return policy to ensure ultimate satisfaction. If you are not completely satisfied with your purchase, simply return it within 90 days of the purchase date for a full refund. The returned item should be in unworn, unwashed, and undamaged condition with all the original tags attached. Returns can be made by mail, or at any Jos A. Bank store. For returns by mail, a prepaid return label is provided, and the cost of return shipping will be deducted from the refund. Exchanges can also be made in-store. For personalized items or worn or altered clothing, returns may not be accepted. Jos A. Bank’s return policy strives to provide a hassle-free shopping experience for their customers.

What is the Jos A. Bank Rewards Program?

The Jos A. Bank Rewards Program is a loyalty program designed to reward our valued customers for their continued support and purchases. As a member, you will enjoy various exclusive benefits and privileges. For every dollar spent at Jos A. Bank, you will earn points that can be redeemed for rewards such as discounts, free shipping, and special offers. Additionally, members have early access to sales, sneak peeks of new arrivals, and invitations to exclusive events. The program has multiple tiers based on your spending level, allowing you to unlock even more rewards as you shop. Joining is free and easy, and members can track their points and rewards through our user-friendly online portal. Don't miss out on the opportunity to earn and enjoy amazing benefits with our Jos A. Bank Rewards Program.

Does Jos A. Bank offer international shipping?

Yes, Jos A. Bank does offer international shipping. Whether you are from Canada, Europe, Australia, or other select countries, you can enjoy their products and have them delivered to your doorstep. International customers can browse and purchase items from their online store, taking advantage of their wide range of men's clothing and accessories. Standard international shipping rates and delivery times apply, and fees may vary depending on the destination. It's important to note that customs duties and taxes may be imposed by the recipient's country, which are the responsibility of the customer. For further details and to check if your location is eligible for international shipping, please visit the Jos A. Bank website or contact their customer service.

Top Jos A. Bank customer service problems

Click the link above to get answers to just about any Jos A. Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Jos A. Bank Customer Service Contacts

There are of course other ways to contact Jos A. Bank customer service besides the phone. Below we list the best ones, by medium.

Jos A. Bank Customer Service on Facebook / Messenger

Some customer service teams, like that of Jos A. Bank, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Conclusion and closing notes

This is Jos A. Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jos A. Bank agent. This phone number is Jos A. Bank's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-999-7472 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Jos A. Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook. In total, Jos A. Bank has 2 phone numbers. It's not always clear what is the best way to talk to Jos A. Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jos A. Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jos A. Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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