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Jos A. Bank Customer FAQ

Top Answers & How-to Guides

What is Jos A. Bank's Phone Number?

The question we are asked most often is about how to talk to Jos A. Bank customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are gift cards available for purchase at Jos A. Bank?

Jos A. Bank offers gift cards in various denominations that can be used for both in-store and online shopping. For the latest...

Can I set up an account for faster checkout at Jos A. Bank?

Yes, Jos A. Bank allows customers to create an account for quicker checkout, enabling them to save personal and payment...
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Recent Jos A. Bank Customer Questions

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Returns and Policies

What is Jos A. Bank's return policy?

Jos A. Bank permits returns of most unworn and unaltered items within thirty days for full refunds. Return windows may vary...
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Can I cancel or modify my order once it has been placed?

The ability to cancel or modify an order with Jos A. Bank depends on its status. If it is still processing, changes may be...
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Shipping and Orders

Does Jos A. Bank offer international shipping?

Jos A. Bank generally focuses on domestic orders, but they do understand that some international customers may want their...
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What payment methods are accepted by Jos A. Bank?

Jos A. Bank accommodates various payment methods, including major credit cards such as Visa, MasterCard, American Express, and...
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Alterations and Services

Does Jos A. Bank offer alterations services?

Jos A. Bank provides alteration services to help ensure their clothing fits perfectly for customers. Services typically include...
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Do Jos A. Bank suits come with a warranty?

While Jos A. Bank does not prominently feature a warranty for its suits, they emphasize quality and customer satisfaction. They...
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Rewards and Loyalty Programs

What is the Jos A. Bank Rewards Program?

The Jos A. Bank Rewards Program allows customers to earn points for purchases, redeemable for discounts. Members enjoy...
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What loyalty benefits do I earn from shopping at Jos A. Bank?

Jos A. Bank has a loyalty program rewarding customers with points for every dollar spent. These points can be redeemed for...
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Fit and Sizing

What is the difference between regular and slim fit?

The distinction between regular and slim fit clothing lies in their cut and fit. Regular fit offers a classic silhouette with...
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Are there size guides available for shoes and accessories?

Jos A. Bank offers size guides for shoes and accessories to assist customers in selecting the correct fit. These guides provide...
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Account and Checkout Options

Are gift cards available for purchase at Jos A. Bank?

Jos A. Bank offers gift cards in various denominations that can be used for both in-store and online shopping. For the latest...
Read more

Can I set up an account for faster checkout at Jos A. Bank?

Yes, Jos A. Bank allows customers to create an account for quicker checkout, enabling them to save personal and payment...
Read more

Product Care and Collections

How often does Jos A. Bank release new collections?

Jos A. Bank generally unveils new collections multiple times each year, particularly in spring and fall, while also...
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What are the care instructions for Jos A. Bank clothing?

Jos A. Bank clothing care generally involves following label instructions, washing in cold water, gentle cycles, and avoiding...
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We look to the Jos A. Bank issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Jos A. Bank issues reported to GetHuman
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