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Jockey Customer Service

Phone Number & Contact Info

Jockey's Best Phone Number

800-562-5391
Toll-free·Calls Customer Service·Most popular Jockey number
Q:

How do I talk to a live human at Jockey?

A:Calling this Jockey number should go right to a real human being
Q:

Does Jockey offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat-Sun 9:30am-6pm CST. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Jockey phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Jockey number should go right to a real human being
Below are some clips we've found from Jockey's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Jockey. Your call may be monitored or recorded for training purposes. To place an order, or for product inquiries, press one. For help with an existing order At the end of this call, we invite you to take a one question survey."
Excerpt from a call with Jockey
Friday, January 26, 2024 9:29 PM
In fact, much of this information on this page is superfluous because this Jockey phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Jockey operates the call center for this 800-562-5391 phone number Mon-Fri 8am-6pm, Sat-Sun 9:30am-6pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jockey phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jockey staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jockey is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Jockey

In summation, the best day to call Jockey is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jockey staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Jockey

If you have time to do a bit of reading before you call Jockey, we recommend you read over some of our problem-specific articles.

What is the return policy for Jockey products?

Jockey operates a hassle-free return policy to ensure customer satisfaction. If you are not completely happy with your purchase, you may return or exchange the product within 30 days from the date of purchase. All items to be returned must be in their original condition, unworn, and with all tags attached. To initiate a return, simply contact our customer service team with your order details, and they will guide you through the process. Please note that certain items, such as underwear and intimate apparel, are non-returnable due to hygienic reasons unless they are defective. Jockey offers a seamless return experience to make sure our customers have the best shopping experience possible.

Are Jockey products available for international shipping?

Yes, Jockey products are available for international shipping. Jockey understands the global demand for their high-quality products and has made them accessible to customers worldwide. Whether you're located in Europe, Asia, Australia, or anywhere else, Jockey strives to deliver their renowned underwear, activewear, and loungewear to your doorstep. International customers can conveniently place orders through Jockey's website, selecting the desired products and providing the necessary shipping details. Jockey ensures a smooth and reliable shipping process, working with trusted shipping partners to ensure timely delivery. However, please note that additional customs fees or import taxes may apply, which are the customer's responsibility. Embrace the comfort and style of Jockey products, no matter where you are in the world.

Are Jockey products available in physical stores?

Yes, Jockey products are available in physical stores. Jockey has a wide network of authorized retailers and stores where customers can purchase their products. These physical locations offer the convenience of trying on the products before making a purchase and provide a personalized shopping experience. Customers can find Jockey products in major department stores, specialty lingerie stores, and dedicated Jockey outlets across various cities and regions. To locate the nearest physical store, customers can use the store locator feature on Jockey's official website or inquire with their customer service team. Jockey's commitment to providing customers with both online and offline shopping options ensures accessibility and availability for all.

Top Jockey customer service problems

Click the link above to get answers to just about any Jockey customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Jockey, and their purpose. Are any of these similar to the reason you are trying to call?
Ordering yoga pants: "I'm calling about trying to order some of your yoga pants."
- From a call lasting 4m 11s , Jan 26, 2024 9:29 PM

Conclusion and closing notes

This is Jockey's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jockey agent. This phone number is Jockey's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-562-5391 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Jockey first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Jockey has 1 phone number. It's not always clear what is the best way to talk to Jockey representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jockey. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jockey. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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