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Jockey Customer FAQ

Top Answers & How-to Guides

What is Jockey's Phone Number?

The question we are asked most often is about how to talk to Jockey customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What are the different types of underwear offered by Jockey?

Jockey provides a wide selection of underwear for both men and women, including various styles like briefs, boxers, bikinis,...
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Are Jockey products safe for sensitive skin?

Jockey products are crafted for comfort and generally suitable for sensitive skin, using soft materials to reduce irritation....
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Are Jockey products environmentally sustainable?

Jockey International, Inc. is committed to enhancing its environmental sustainability by using eco-friendly materials and...
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How do I find the right size for Jockey clothing?

To find the right size for Jockey clothing, it is important to take accurate measurements and refer to the sizing chart...
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Order and Shipping

What is the return policy for Jockey products?

Jockey's return policy allows products to be returned within usually 30 days of purchase, provided they are unworn, unwashed,...
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Can I track my order on the Jockey website?

Yes, tracking your order is possible on the Jockey website. After ordering, you receive a confirmation email with your order...
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Are Jockey products available for international shipping?

Jockey products can usually be shipped internationally, but it depends on the product and the destination. To get the most...
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Are Jockey products available in physical stores?

Jockey products can be found in various physical retail locations, including department stores and specialty shops. For a...
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Payments and Discounts

Do you offer any discounts or promotions?

Jockey often has appealing promotions and discounts, including seasonal sales and special offers for newsletter sign-ups. These...
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What payment methods are accepted on the Jockey website?

The Jockey website typically accepts various payment methods, including major credit cards like Visa and MasterCard, digital...
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Do you offer gift wrapping or personalized messages for orders?

Jockey usually does not provide gift wrapping or personalized messages with orders. They focus on quality products, but...
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Does Jockey offer a subscription service for regular deliveries?

Currently, Jockey does not provide a subscription service for regular item deliveries. Customers must order items individually...
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Loyalty and Care

What is the Jockey loyalty program and how does it work?

The Jockey loyalty program, called Jockey Rewards, rewards customers with points for purchases which can be redeemed for...
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What are the care instructions for Jockey products?

Caring for Jockey products is simple, emphasizing comfort and longevity. Following the care label instructions is key, with...
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We look to the Jockey issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Jockey issues reported to GetHuman
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