Insignia Phone Number

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  • Calls Insignia's Customer Service department
  • The average hold time is 3m
  • Hours are Mon-Sun 8am-9pm CST
  • The best time to call is 2:30pm
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Insignia agent: Calling the Insignia number above should go right to a real human being
  • What you hear when you call: If you are calling about a TV or appliance, press 1. For all other products, press 2.

Calling Insignia Customer Care at 877-467-4289

Sep 27, 2023

My experience with Insignia is best described as mixed. While the call process was pretty simple and streamlined, the customer service at the end was mixed. I don't much enjoy outsourced customer service, and it was clear that it was outsourced. Despite that, by the end of the call, I was able to get some help with a TV repair question, so it wasn't a complete waste of time. I would call again if I had a problem with my TV (although I would anyhow since I invested in it), but I would expect it to take some time. 

I was greeted by an instant "Thanks for calling Insignia," which was spoken clearly by an American woman in a very crisp and friendly voice. The automated voice continued to say a few things in Spanish and then let me know that the hours had changed and that Insignia was open from 9 a.m. to 9 p.m. Pacific time, which was good news for me since I called them later at night. I hadn't really even thought about the fact that their call lines might be closed. 

The same voice then stated, "If you are calling about a TV or appliance, press 1. For all other products, press 2." I pressed 1 because I was having an issue with the HDMI port in the back of my TV, and I wanted to know what the process of repair or replacement would be for the TV. It seemed silly to buy a new TV when I just needed to change the port. 

After choosing one, the voice stated, "If you are calling for a repair, press 1. If not, press 2." The entire directory continued to be simple, which I liked and gave me a false sense of security. After pressing one, the next set said, "For appliances, press 1. For TVs, press 2."

I pressed 2, and then it said, "If your TV is larger than 42 inches, press 1. Otherwise, press 2." I pressed two and then a recorded message told me that all calls are monitored and to continue going online to get answers to common questions, find user manuals, and utilize the customer forum. After this speech, it reminded me to have the model number of my TV available for faster service and told me to hold while the call was transferred. 

To my surprise, I connected with a sales agent in just seconds, but this sales agent had a very thick accent and said his name was Jacob. It was very clear his name was not Jacob. While we were able to get to the source of the problem, I had a hard time understanding him, and both of us had to keep asking questions to make sure we understood each other. It made the actual customer service tedious, and I would have preferred to talk to someone more fluent in English.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

Hi there, recently bought this tv from BEST Buy,**I need to press mute several times o...
I purchased an Insignia Fire TV F** on ******* and had it professionally set up and ins...
I just got my ** Inch insignia fire tv my kids lost the remote and the tv froze so I fa...
Boombox NS-BBTCD*** cd not workin, volume control can’t be raised* only lowered & after...
Insignia TV landed on a channel number that isn't available. TV then shut itself off...
Where can i buy a charger Styletto x signa gmbh*I need the best price
The picture on tv screen is too big for my screen. I tried to fix it but it is still t...
Issues with my remote battery draining too quickly
New TV and a white screen.
My tv screen just went black and I don’t know how to fix it.
My tv screen just went black and I don’t know how to fix it
I have a remote I need to pair
Have a insignia TV that is model vip***k connected to a dish box and I'm having trouble...
I have an insignia TV and I cannot figure out where to plug in the power cord from the...
Cleaned ice maker and now it won’t make ice

Insignia Customer Phone Number 877-467-4289 - Stats

Phone number to dial877-467-4289
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sun 8am-9pm CST
Best time to dial2:30pm
Average wait3 minutes
Current wait7 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication84%
Quality of help74%
Customer votes755
Information last updatedTue Feb 27 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Insignia's Best Toll-Free/800 Customer Phone Number

This is Insignia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Insignia agent. This phone number is Insignia's Best Phone Number because 4,140 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-467-4289 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Insignia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Insignia has 1 phone number. It's not always clear what is the best way to talk to Insignia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Insignia?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Insignia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Insignia, including their website / help desk. Visit our Insignia Customer Service page for more information.
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