Insignia Customer FAQ

A 'playback error' when using Amazon Music could be caused by a number of issues. Make sure your device is updated to the latest software version. Check your internet connection and try resetting your router if needed. Additionally, try restarting the Amazon Music app or your device. If the issue persists, consider clearing the app's cache or reinstalling it.

If your subwoofer is not pairing with the soundbar, try the following steps: First, ensure that both devices are powered on. Make sure the subwoofer is in pairing mode, usually indicated by a blinking light. Check the soundbar settings to see if there's an option to connect or add a subwoofer. Additionally, remove any obstacles that might interfere with the wireless connection. If the pairing fails, try resetting both the soundbar and subwoofer according to their respective user manuals. If issues persist, refer to the troubleshooting section in the manuals for further guidance.

If a channel scan is not showing local channels, ensure that your TV or device is set to the correct input source and that the antenna or cable connection is secure. Check that the antenna is properly positioned, as placement can significantly affect reception. If using an antenna, consider adjusting its position and doing another scan. Also, verify that your device is set to scan for all available channels, including over-the-air ones. It may help to reset the device to factory settings and try the scan again.

To unlock the lock down feature on your Insignia washer model NS-TWM35W1, try pressing and holding the "Pause/Cancel" button for about 3 seconds. This should unlock the control panel, allowing you to set the washing levels. If this doesn't work, refer to your user manual for additional instructions specific to your washer model.

To connect your wireless Sony headphones to your Insignia NS-43D420NA20 TV, first ensure your headphones are in pairing mode. On the TV, go to the "Settings" menu, then navigate to "Sound" or "Audio," and select "Bluetooth." Choose "Add device" or "Search for devices." Once your headphones appear in the list, select them to pair. After pairing, you may need to adjust the audio output settings to ensure the sound is coming through the headphones.