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Insignia Customer FAQ

Top Answers & How-to Guides

What is Insignia's Phone Number?

The question we are asked most often is about how to talk to Insignia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Insignia customer service, get an answer now.

Recent Insignia Customer Questions

How do I connect directv satellite to tv

To connect your DirecTV satellite to your TV, follow these steps: 1. Connect the satellite dish to the SWM-LNB (on the dish) using the coaxial cables. 2. Run a coaxial cable from the SWM-LNB to the receiver's satellite input. 3. Use an HDMI or composite cable (red, white, yellow) to connect the DirecTV receiver to your TV. 4. Ensure all devices are powered on. 5. Change your TV to the appropriate input/source to view the DirecTV programming. 6. Follow the on-screen setup instructions on your TV.
Asked Feb 16, 2026 7:56 PM

do they have a user guide for the 65 inch fire tv

Yes, there is a user guide available for the 65-inch Fire TV. You can typically find it in the support section of the Insignia website or included with your TV purchase.
Asked Jan 7, 2026 9:42 PM

How to get my streaming servicises to play on my roku tv

To get your streaming services to play on your Roku TV, first ensure your TV is connected to the internet. Then, use the Roku remote to navigate to the Home screen. Scroll down and select "Streaming Channels" to access the Channel Store. Search for the streaming service app you want, select it, and choose "Add Channel" to install it. After installation, return to the Home screen, find the app, and log into your account. You should now be able to stream your content.
Asked Nov 25, 2025 6:35 PM

I have no remote control for tv NS-LCD32F. Need guidance on using manual input for channel scan for my HD antenna

To perform a channel scan on your Insignia NS-LCD32F TV without a remote, you can use the buttons on the TV itself. Locate the "Menu" button on the side or bottom of the TV and press it. Use the channel up/down or volume buttons to navigate to the "Channels" or "Setup" menu. Look for an option that says "Auto Scan," and select it to start scanning for available channels. Ensure your HD antenna is properly connected.
Asked Sep 26, 2025 6:06 PM

Remote not working even with new batteries

If your Insignia remote is not working even after replacing the batteries, try the following steps: Ensure the batteries are installed correctly, matching the plus and minus signs. Check for obstructions between the remote and the device. Clean the remote and the IR sensor on your device. If the remote still doesn’t function, it may need to be reset or replaced. Ensure the correct device is selected if your remote controls multiple devices.
Asked Aug 12, 2025 12:14 PM

Help me with my Insignia customer service issue

Order and Purchase

How can I track my order?

To track an order for Insignia products, customers should visit the retailer's website, log into their account, and check the...

Where can I purchase Insignia products?

Insignia products can be bought online and in stores, with Best Buy being a primary retailer. Other options include major sites...

What payment methods are accepted on the Insignia website?

Insignia's website typically accepts major credit cards like Visa and MasterCard, PayPal, and possibly retailer-specific gift...

Are there any trade-in programs for Insignia products?

Insignia does not provide a trade-in program, but many retailers like Best Buy do offer such services. Customers can trade old...

Warranties and Returns

Do Insignia products come with warranties?

Insignia products generally include warranties that differ by product type, covering defects for a set duration post-purchase....

Can I return or exchange my Insignia product?

The ability to return or exchange an Insignia product usually hinges on the retailer, often Best Buy, where specific return...

What is Insignia's return policy?

Insignia adheres to Best Buy's return policy, which generally allows for returns within fifteen days. Members of Best Buy's...

Can I track the status of my warranty claim?

Customers can often track the status of their Insignia warranty claims through specific channels, typically via the retailer's...

User Manuals and Support

Where can I find user manuals for Insignia products?

User manuals for Insignia products can usually be accessed on the official Insignia website, where users can search by product...

What should I do if I lost my Insignia product manual?

If you've lost your Insignia product manual, you can find it online at the Insignia website. Navigate to the support or product...

What should I do if my Insignia product is defective?

If a person discovers their Insignia product is defective, they should first check the warranty details provided with the...

Product Features and Updates

Are there any software updates available for my Insignia product?

Insignia regularly offers software updates to enhance product performance and fix issues. To find updates, users should consult...

Can I use Insignia products internationally?

Insignia products are often region-specific, so users must check voltage, plug types, and broadcasting standards for...

How do I calibrate my Insignia TV?

To calibrate an Insignia TV, start by accessing the settings menu from the remote control. Navigate to the picture settings to...

How can I reset my Insignia product?

Resetting an Insignia device differs based on the type. Televisions typically require accessing the settings menu, while...
We look to the Insignia issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Insignia issues reported to GetHuman

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