Insignia Customer FAQ

To connect your iPhone to your TV via HDMI, you will need a Lightning to HDMI adapter (also known as a Lightning Digital AV Adapter). Plug the adapter into your iPhone, then connect an HDMI cable from the adapter to an available HDMI port on your TV. Once connected, switch your TV to the corresponding HDMI input. Your iPhone screen should then be mirrored on the TV, allowing you to view any content on a larger display.

To perform a factory reset on your Insignia TV, press the Home button on your remote. Navigate to Settings, then select System. From there, choose Reset to Factory Defaults. Confirm the action to reset your TV to its original factory settings. Keep in mind that this process will erase all your settings and data.

A 'playback error' when using Amazon Music could be caused by a number of issues. Make sure your device is updated to the latest software version. Check your internet connection and try resetting your router if needed. Additionally, try restarting the Amazon Music app or your device. If the issue persists, consider clearing the app's cache or reinstalling it.

If your subwoofer is not pairing with the soundbar, try the following steps: First, ensure that both devices are powered on. Make sure the subwoofer is in pairing mode, usually indicated by a blinking light. Check the soundbar settings to see if there's an option to connect or add a subwoofer. Additionally, remove any obstacles that might interfere with the wireless connection. If the pairing fails, try resetting both the soundbar and subwoofer according to their respective user manuals. If issues persist, refer to the troubleshooting section in the manuals for further guidance.

If a channel scan is not showing local channels, ensure that your TV or device is set to the correct input source and that the antenna or cable connection is secure. Check that the antenna is properly positioned, as placement can significantly affect reception. If using an antenna, consider adjusting its position and doing another scan. Also, verify that your device is set to scan for all available channels, including over-the-air ones. It may help to reset the device to factory settings and try the scan again.