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Infiniti Customer Service

Phone Number & Contact Info

Infiniti's Best Phone Number

800-662-6200
Toll-free·Calls Customer Service·Most popular Infiniti number
Q:

How do I talk to a live human at Infiniti?

A:Calling this Infiniti number should go right to a real human being
Q:

Does Infiniti offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Infiniti phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Infiniti number should go right to a real human being
Below are some clips we've found from Infiniti's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Infinity Consumer Affairs. You may visit our website at w w w dot infinity u s dot com and chat live with one of our representatives. For assistance related to Infiniti vehicle service contracts, please press five now. For questions related to Infinity in touch services, Infiniti owner portal, or Infiniti mobile apps, please press six now. For assistance from Infiniti consumer affairs, with any other question or concern, please press seven now. If you are calling from a rotary phone, please stay on the line and a representative will be with you shortly. To repeat this message, press nine now. You have selected an invalid option. Please select an option from the menu. To obtain roadside assistance, please press one now. If you are calling with a question about an Infiniti Financial Services, finance, or leasing agreement, please press two now. If you would like information on any Infiniti service campaign or voluntary recall
Or select from one of the following options. To obtain roadside assistance, please press one now.
If you are calling with a question about an Infinity Financial Services, finance, or leasing agreement, please press two now."
Excerpt from a call with Infiniti
Monday, May 27, 2024 11:12 AM
In fact, much of this information on this page is superfluous because this Infiniti phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Infiniti operates the call center for this 800-662-6200 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Infiniti phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Infiniti staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Infiniti is Wednesday. The most busy day to call is Monday, which averages 220% more phone calls by comparison. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Infiniti

In summation, the best day to call Infiniti is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Infiniti staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Infiniti

If you have time to do a bit of reading before you call Infiniti, we recommend you read over some of our problem-specific articles.

What is the warranty coverage for Infiniti vehicles?

The warranty coverage for Infiniti vehicles includes a comprehensive 4-year/60,000-mile basic coverage, along with a 6-year/70,000-mile powertrain coverage. This warranty provides protection for numerous components and systems, ensuring peace of mind for Infiniti owners. Additionally, Infiniti offers a 7-year/unlimited mileage corrosion warranty to safeguard against rust damage. Owners can also benefit from a 1-year/30,000-mile complimentary maintenance plan, including oil changes and other service items. Infiniti's warranty coverage aims to demonstrate their commitment to quality, reliability, and customer satisfaction. For more detailed information on warranty terms and conditions, it is recommended to refer to the specific warranty booklet provided with the vehicle or consult an authorized Infiniti dealer.

What is the Infiniti Total Ownership Experience?

The Infiniti Total Ownership Experience encompasses a comprehensive range of benefits and services designed to enhance the ownership journey of Infiniti customers. It goes beyond the mere purchase of a luxury vehicle, offering a holistic approach to customer satisfaction. This experience includes a variety of advantages such as a high level of personalized customer service, courtesy vehicle provisions for scheduled maintenance and repairs, and a convenient online portal for managing service appointments and inquiries. Infiniti also provides a comprehensive warranty coverage and offers a complimentary Infiniti Elite Assistance roadside assistance program to ensure peace of mind while on the road. The Infiniti Total Ownership Experience aims to create a seamless and enjoyable ownership journey, fostering a strong and lasting relationship between the brand and its customers.

Are Infiniti vehicles equipped with advanced safety features?

Yes, Infiniti vehicles are equipped with advanced safety features. Infiniti prioritizes the safety of its drivers and passengers by incorporating cutting-edge technology and innovative safety systems into their vehicles. Infiniti models offer a range of advanced safety features designed to prevent accidents and protect occupants. These features may include intelligent cruise control, lane departure warning, blind-spot monitoring, forward collision warning, automatic emergency braking, rearview cameras, and surround-view cameras. Additionally, Infiniti vehicles often come with advanced driver assistance systems that employ radar and sensor technologies to enhance situational awareness and provide driver alerts. These safety features assist drivers in maneuvering through various driving conditions and reducing the risk of potential accidents. With Infiniti's commitment to safety, drivers can enjoy greater peace of mind behind the wheel.

Top Infiniti customer service problems

Click the link above to get answers to just about any Infiniti customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Infiniti, and their purpose. Are any of these similar to the reason you are trying to call?
Continued noise issue: "I have a case number, but the noise from the transmission is still there even after the drive shaft was replaced."
- From a call lasting 6m 37s , Jun 6, 2024 10:50 PM
Audio issues: "Can you hear me?"
- From a call lasting 3m 26s , Mar 28, 2024 11:23 PM
Inquiring about purchasing phone: "Can I get a mobile phone?"
- From a call lasting 2m 48s , Feb 13, 2024 10:29 PM

More Infiniti Customer Service Contacts

There are of course other ways to contact Infiniti customer service besides the phone. Below we list the best ones, by medium.

Infiniti Customer Help Desk / Web Support

infinitiusa.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Infiniti customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Infiniti's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Infiniti agent. This phone number is Infiniti's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-662-6200 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Infiniti first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Infiniti has 1 phone number. It's not always clear what is the best way to talk to Infiniti representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Infiniti. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Infiniti. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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