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Infiniti Customer FAQ

Top Answers & How-to Guides

What is Infiniti's Phone Number?

The question we are asked most often is about how to talk to Infiniti customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Warranty and Coverage

What is the warranty coverage for Infiniti vehicles?

Infiniti vehicles come with a standard four-year or 60,000-mile basic warranty and a six-year or 70,000-mile powertrain...
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What is the Infiniti Total Ownership Experience?

The Infiniti Total Ownership Experience is a holistic approach that enhances the ownership journey through exceptional service,...
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What is the resale value like for Infiniti vehicles?

Infiniti vehicles typically retain a fair resale value influenced by factors such as model, year, mileage, and condition....
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Service and Maintenance

How often should I service my Infiniti vehicle?

Infiniti vehicles typically need servicing every six months or every 5,000 to 7,500 miles, depending on conditions and models....
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What is the recommended tire pressure for my Infiniti vehicle?

The ideal tire pressure for an Infiniti varies by model and year, typically between 30 to 35 psi. This should be checked when...
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What should I do if my Infiniti vehicle breaks down?

In the event of an Infiniti vehicle breakdown, prioritize safety by moving to a secure location and using hazard lights....
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How can I find a certified Infiniti service center?

To locate a certified Infiniti service center, visiting the official Infiniti website is recommended. Users can enter their...
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Test Drives and Programs

Can I schedule a test drive online?

Yes, Infiniti allows scheduling a test drive online via their official website. Interested individuals can select a vehicle,...
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Does Infiniti offer any special programs for military personnel?

Infiniti has programs for military personnel, including a military appreciation discount for active duty, veterans, and their...
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What should I do if I lose my Infiniti vehicle keys?

In case of losing Infiniti vehicle keys, firstly search thoroughly in likely locations. If they remain missing, check the...
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Fuel and Performance

What type of fuel should I use for my Infiniti vehicle?

Infiniti vehicles usually recommend premium unleaded gasoline with an octane rating of 91 or higher for best performance. While...
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Are Infiniti vehicles equipped with advanced safety features?

Infiniti vehicles are designed with advanced safety features, including their Safety Shield technology, which incorporates both...
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Financing and Leasing Options

What are the available financing options for purchasing an Infiniti vehicle?

When looking to finance an Infiniti purchase, buyers have multiple options such as traditional auto loans with fixed rates and...
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Can I lease an Infiniti vehicle instead of purchasing?

Leasing an Infiniti vehicle is a viable option for those who prefer not to buy. It typically involves lower monthly payments...
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What is the difference between leasing and financing an Infiniti vehicle?

The key distinction between leasing and financing an Infiniti vehicle lies in ownership and payment plans. Leasing allows users...
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We look to the Infiniti issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Infiniti issues reported to GetHuman
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