Indianapolis Power & Light Co Customer Service

Phone Number & Contact Info

Indianapolis Power & Light Co's Best Phone Number

Toll-free·Calls Customer Service·Most popular Indianapolis Power & Light Co number

How do I talk to a live human at Indianapolis Power & Light Co?

A:Press 4 at the first menu. Then press 0.

Does Indianapolis Power & Light Co offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Indianapolis Power & Light Co Customer Phone Numbers

Report An Outage

24 hours, 7 days · Call this number to report and outage · To report a wire down or another safety emergency, press 3. For a power outage, press 1. For a street light outage, press 2. For all other requests, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Indianapolis Power & Light Co phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4 at the first menu. Then press 0.
Here is how our research team describes the way the Indianapolis Power & Light Co phone system greets you: To report an emergency, power outage, or street light out, press 1. For billing, payments, or payment extensions, press 2. For moving or starting/stopping services, press 3. For all other questions, press 4.
Below are some clips we've found from Indianapolis Power & Light Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling AES Indiana's customer service line. Your feedback is extremely important to us. Would you help by answering a few questions immediately following your call that will only take a few minutes of your time? Please press one for yes or two for no. This call may be monitored or recorded for quality and training purposes. To report a safety emergency outage or street light out, please press one."
Excerpt from a call with Indianapolis Power & Light Co
Tuesday, January 2, 2024 1:06 AM

What are the hours and when should I call?

Indianapolis Power & Light Co operates the call center for this 888-261-8222 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Indianapolis Power & Light Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Indianapolis Power & Light Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Indianapolis Power & Light Co is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Indianapolis Power & Light Co

In summation, the best day to call Indianapolis Power & Light Co is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Indianapolis Power & Light Co staffs the call center well on Friday.

Why Customers Call Indianapolis Power & Light Co

Below is a sample of recent calls to Indianapolis Power & Light Co, and their purpose. Are any of these similar to the reason you are trying to call?
Account balance inquiry: "I see my balance to pay for next week is $315."
- From a call lasting 4m 44s , Apr 1, 2024 7:58 PM

More Indianapolis Power & Light Co Customer Service Contacts

There are of course other ways to contact Indianapolis Power & Light Co customer service besides the phone. Below we list the best ones, by medium.

Indianapolis Power & Light Co Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Indianapolis Power & Light Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Indianapolis Power & Light Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Indianapolis Power & Light Co agent. This phone number is Indianapolis Power & Light Co's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-261-8222 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Indianapolis Power & Light Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Indianapolis Power & Light Co has 2 phone numbers. It's not always clear what is the best way to talk to Indianapolis Power & Light Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Indianapolis Power & Light Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Indianapolis Power & Light Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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