IRS Phone Number

Calling IRS customer service faster by GetHuman

800-829-1040
Customer service
Current Wait: 43 mins (29m avg)
Hours: Mon-Fri 7am-7pm EST; best time to call: 8:00am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1 for English, then press 2 for Personal Income Taxes, and then push 1, then 3, then 2, then 0# when it asks for your social security number, then 2
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Reasons customers like you called recently

I file joint with my Boyfriend he is head of house hold, I need copies of the last * y...
need to set up payment plan
I never received my **** taxes
Hi i am in a payment plan monthly for back taxes and because of Covi i had not income f...
I need answers about my tax return
I filed my tax returns this year on April but I did not receive it. I would like to kno...
**** return stated that it was filed incorrectly. Want to resolve this but want to disc...
The bank information I used for my refund and stimulus check, the account is closed. Ho...
I moved to a new apartment and I believe my refund was mailed to the old address. I che...
I electronically filed my taxes in April and it still says processing. I need to find o...
like to make payment on account
HR Block sent in my taxes and did not include my wife's W*s.. I only learned this accid...
I would like to get my transcript from online but I’m having problems with the informa...
Identity theft. Tax return made in my name. Never received refund. Mailed in tax return...
Yes, we live in Florida, this pertains to Barter and our social security! We worked for...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on IRS's Phone-Based Customer Care

The Internal Revenue Service, better known as the IRS, is the United States' tax collection agency. Since this federal agency serves just about everyone living in the country, it isn't surprising that it gets many calls to its customer service center.

Why Do People Call IRS Customer Support?

People call IRS customer support for a range of tax-related questions, including:

  • Questions about and requests for tax forms
  • Questions about tax balances
  • Requests for refund status updates
  • Inquiries about payment plans and offers in compromise
  • Reports of identity theft or questions about communications allegedly from the IRS.
  • Scheduling a meeting with an IRS agent
  • Requesting help from the Taxpayer Advocate Service
  • Requesting information about free tax return preparation services

Best Practices for Calling IRS Customer Service

Unfortunately, many individuals have fallen victim to scams perpetrated by dishonest people claiming to be IRS agents. Calling the IRS, verify that the number you have is correct. You can do this at IRS.gov, which is the only official website for the IRS.

Scammers may provide you with a number and claim that it is for the IRS. However, if you call it, you will be speaking to somebody who is working with the scammer. In addition, do not rely on information, including provided phone numbers, from sent to you or websites other than IRS.gov.

The IRS's website provides a list of numbers for specific divisions and concerns. If you are calling regarding your own taxes, there is a different number than for those individuals who are calling on behalf of someone else. In addition, there are separate lines for those who are calling on behalf of a deceased person's estate, as well as lines for people seeking free help with tax return preparation or the Taxpayer Advocate Service.

Callers to the IRS are required to provide information to the IRS that can establish the caller's identity. A list of required information and documentation for different types of calls can be found on the IRS website, but typically includes:

  • The taxpayer's Social Security Number or taxpayer-identification number plus his or her birthdate.
  • Copies of his or her most recent tax return as well as the tax return he or she is calling about.
  • IRS correspondence
  • Forms permitting the caller to contact the IRS on behalf of another person.

The IRS notes that calls during taxpayer season, January through April, can have wait times of up to 15 minutes. Calls made in May through December can have wait times of up to 27 minutes.

IRS agents will provide you with their name and badge number when you call. Make sure you have pen and paper handy to record this information in case you need to take further action or escalate your concerns.

How Do People Feel About Their Calls to IRS Customer Support?

While the IRS may have a fierce reputation, many people actually report positive experiences with IRS phone representatives. Callers report being treated courteously and being provided with realistic options for dealing with tax questions and issues.

What Kind of Issues Can IRS Customer Support Resolve?

IRS customer service representatives can help with a range of issues, including:

  • Providing callers with tax balances and refund status updates
  • Setting up payment arrangements
  • Discussing alternate options for dealing with taxes
  • Making changes to current payment arrangements
  • Answering questions about appeals and enforcement actions

What Can't Be Resolved by Phone With the IRS?

IRS phone agents cannot provide you with legal or accounting advice. If you have questions about tax obligations or pending tax cases, you will need to speak with a tax return specialist, accountant or attorney. In some cases, you will need to fill out and sign forms that must be returned to the IRS by mail.

What Can I Do If I Am Unhappy With My Call to the IRS?

If you hang up the phone with the IRS feeling frustrated, don't lose heart. There may still be ways to get your questions answered or to resolve your IRS issues.

  • First, write down or type out what happened during your call. This information can be helpful if you call the IRS back or need to appeal your case.
  • In some cases, calling the IRS again may be helpful. While most IRS representatives are well-trained, some have more experience than others and may be better able to provide assistance.
  • You may also want to try scheduling a face-to-face meeting with an IRS agent in your local area. While this can be intimidating, an in-person discussion may be more fruitful than trying to describe tax and financial issues and documents over the phone.
  • The Taxpayer Advocate Service is a department within the IRS that provides free assistance to taxpayers who need expedited services or who are unable to receive a resolution from standard IRS channels.
  • File an appeal by mail. The IRS provides forms for various appeals and these can be requested by phone or downloaded from the IRS's website. When mailing these forms to the IRS, be sure to send them via certified mail so that you can prove the steps you've taken to resolve your issue.

Customer Number 800-829-1040 - by the Numbers

Phone number to dial800-829-1040
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 7am-7pm EST
Best time to dial8:00am
Navigate phone maze to a humanPress 1 for English, then press 2 for Personal Income Taxes, and then push 1, then 3, then 2, then 0# when it asks for your social security number, then 2
Average wait
Current wait43
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web
Quality of communication56%
Quality of help42%
Customer votes67,523
Information last updatedMon Nov 23 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

IRS's Best Toll-Free/800 Customer Phone Number

This is IRS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a IRS agent. This phone number is IRS's Best Phone Number because 2,306,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-829-1040 include Track My Refund, Setup Payment Arrangement, Ask For Tax Help, Missing Refund, Order a Transcript and other customer service issues. The IRS call center that you call into has employees from Utah, New York, Tennessee and is open Mon-Fri 7am-7pm EST according to customers. In total, IRS has 11 phone numbers. It's not always clear what is the best way to talk to IRS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting IRS - by phone or otherwise

While 800-829-1040 is IRS's best toll-free number, there are 13 total ways to get in touch with them. The next best way to talk to their customer support team, according to other IRS customers, is by calling their 800-829-7650 phone number for their Federal Payment Levy Program department. Besides calling, the next favorite option for customers looking for help is via 800-829-7650 for Federal Payment Levy Program. If you think this information is inaccurate or know of other ways to contact IRS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for IRS.

What is GetHuman's Relationship to IRS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like IRS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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