Hydro-Quebec Customer Service

Phone Number & Contact Info

Hydro-Quebec's Best Phone Number

888-385-7252
Toll-free·Calls Customer Service·Most popular Hydro-Quebec number
Q:

How do I talk to a live human at Hydro-Quebec?

A:Must choose option 1-3. Press 0, then wait on the line until transferred to a representative.
Q:

Does Hydro-Quebec offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8:30pm, Sat 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hydro-Quebec phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose option 1-3. Press 0, then wait on the line until transferred to a representative.

What are the hours and when should I call?

Hydro-Quebec operates the call center for this 888-385-7252 phone number Mon-Fri 8am-8:30pm, Sat 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hydro-Quebec phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hydro-Quebec staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hydro-Quebec is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Hydro-Quebec

In summation, the best day to call Hydro-Quebec is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hydro-Quebec staffs the call center well on Wednesday.

Why Customers Call Hydro-Quebec

If you have time to do a bit of reading before you call Hydro-Quebec, we recommend you read over some of our problem-specific articles.

What are the environmental initiatives taken by Hydro-Quebec?

Hydro-Quebec is committed to preserving the environment through various initiatives. Firstly, they prioritize the generation of clean and renewable energy, primarily hydroelectric power, which contributes to reducing greenhouse gas emissions. Additionally, the company invests in research and innovation to improve energy efficiency and optimize their operations for minimal environmental impact. Hydro-Quebec implements programs to promote energy conservation, such as offering rebates for energy-efficient appliances and promoting energy-saving practices among customers. They also actively participate in biodiversity protection, including managing water resources sustainably and preserving natural habitats. Hydro-Quebec's environmental responsibilities extend to environmental assessments and monitoring of their activities to ensure compliance with rigorous standards and minimize any potential ecological impacts. By adopting these initiatives, Hydro-Quebec contributes to a sustainable future while providing reliable and clean energy to its customers.

Can I transfer my Hydro-Quebec services to a new address?

Yes, you can transfer your Hydro-Quebec services to a new address. We understand that moving can be a hectic time and we strive to make the process as smooth as possible for our customers. To initiate the transfer, simply contact our customer service team at least five business days before your move. They will guide you through the transfer process and assist in updating your account information and electricity services for your new address. You may be required to provide specific details about your new location to ensure a seamless transition. Rest assured, we are here to help and ensure that your electricity needs are met efficiently and promptly during your move.

Can I set up automatic payments for my Hydro-Quebec bill?

Yes, Hydro-Quebec offers the option to set up automatic payments for your bill. By enrolling in the Pre-authorized Debit (PAD) service, you can conveniently authorize Hydro-Quebec to withdraw the billed amount directly from your bank account. This ensures your bill is paid on time each month, eliminating the hassle of manual payments. To enroll in PAD, simply complete the online registration form available on our website or contact our customer service team. You can choose to pay the full amount or a fixed monthly installment, and the payment will be deducted automatically on the due date. Setting up automatic payments with Hydro-Quebec simplifies bill management and guarantees timely payments for your convenience.

Top Hydro-Quebec customer service problems

Click the link above to get answers to just about any Hydro-Quebec customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Hydro-Quebec Customer Service Contacts

There are of course other ways to contact Hydro-Quebec customer service besides the phone. Below we list the best ones, by medium.

Hydro-Quebec Customer Service Live Chat

hydroquebec.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Hydro-Quebec provides this option.

Hydro-Quebec Customer Service on X (formerly Twitter)

@hydro_customer - Customer Service
Use the link to connect with customer service through Twitter
Hydro-Quebec, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Hydro-Quebec Customer Help Desk / Web Support

hydroquebec.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Hydro-Quebec customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hydro-Quebec's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hydro-Quebec agent. This phone number is Hydro-Quebec's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-385-7252 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Hydro-Quebec first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, Hydro-Quebec has 1 phone number. It's not always clear what is the best way to talk to Hydro-Quebec representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hydro-Quebec. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hydro-Quebec. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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