1. All Companies › 
  2. Hydro-Quebec Customer Service › 
  3. FAQ
Updated

Hydro-Quebec Customer FAQ

Top Answers & How-to Guides

What is Hydro-Quebec's Phone Number?

The question we are asked most often is about how to talk to Hydro-Quebec customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my account information?

To update your account information with Hydro-Quebec, you can easily do so through their online customer portal. Simply log in to your...

Can I set up automatic payments for my Hydro-Quebec bill?

Yes, Hydro-Quebec offers the option to set up automatic payments for your bill. By enrolling in the Pre-authorized Debit (PAD) service,...
Ask any question you have about Hydro-Quebec customer service, get an answer now.
Contact Hydro-Quebec customer service

Power Outage

What should I do if there is a power outage in my area?

In the event of a power outage in your area, please first check your circuit breaker or fuse box to ensure the issue is not internal....
Read more

Account Information

How can I update my account information?

To update your account information with Hydro-Quebec, you can easily do so through their online customer portal. Simply log in to your...
Read more

Payment Options

What are the different payment options available?

Hydro-Quebec offers customers various convenient payment options. Firstly, customers can choose to pay their bills online using their...
Read more

Electricity Usage

What is the average electricity usage for a household in Quebec?

The average electricity usage for a household in Quebec varies depending on various factors such as the size of the dwelling, the number...
Read more

Address Transfer

Can I transfer my Hydro-Quebec services to a new address?

Yes, you can transfer your Hydro-Quebec services to a new address. We understand that moving can be a hectic time and we strive to...
Read more

Environmental Initiatives

What are the environmental initiatives taken by Hydro-Quebec?

Hydro-Quebec is committed to preserving the environment through various initiatives. Firstly, they prioritize the generation of clean...
Read more

Energy-Saving Tips

Are there any energy-saving tips you can provide to reduce my electricity usage?

Yes, we have several energy-saving tips to help reduce your electricity usage. Firstly, ensuring proper insulation and weather-stripping...
Read more

Customer Service

What is the average response time for customer service inquiries?

The average response time for customer service inquiries at Hydro-Quebec is approximately 24 to 48 hours. Our dedicated customer service...
Read more

Automatic Payments

Can I set up automatic payments for my Hydro-Quebec bill?

Yes, Hydro-Quebec offers the option to set up automatic payments for your bill. By enrolling in the Pre-authorized Debit (PAD) service,...
Read more

Help me with my Hydro-Quebec customer service issue

Ask any question you have about Hydro-Quebec customer service. We will do our best to get you answers right away.
We look to the Hydro-Quebec issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Hydro-Quebec issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated