What should I do if my bill seems incorrect?

If a customer believes that their Toronto Hydro Electric bill is incorrect, there are several steps they can take to address the issue. First, it is important to carefully review the bill in question. Customers should check for any unusual charges, compare it with previous months’ bills, and ensure that the billing period aligns with their usage patterns. Additionally, it is helpful to verify whether there have been any recent changes in rates or if there were any special circumstances, such as extreme weather conditions, that could affect usage. Once a customer has gathered relevant information regarding their bill, they may wish to consult the Toronto Hydro Electric website for guidance on how to proceed. The website typically contains resources for customers, including explanations of various charges and ways to interpret the bill. If after reviewing the bill and the resources available, the situation remains unresolved, it may be beneficial to reach out directly to Toronto Hydro Electric for further assistance. It is advisable to have personal account information, including the account number and the specific details of the bill in question, ready when seeking assistance. This will help facilitate a thorough examination of the issue. Customers should remember that accurate billing is important, and Toronto Hydro Electric aims to ensure that all customers receive correct and transparent billing according to their electrical usage.