Holiday Inn Phone Number

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Customer service
New Customers
Current Wait: 3 mins (3m avg)
Hours: 24 hours, 7 days; best time to call: 9am
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Reasons customers like you called recently

The Holiday Inn Express in Elsinore, California places it’s INDOOR swimming pool front...
I pay on $** for gas on holiday and I don’t get gas on the pumb
I booked at the Holiday Inn in Edson Alberta specifically because they have a pool and...
I was traveling and encountered bad roads so need a room in Whitecourt Ab. I looked up...
Dear Sir*Madam,**My name is Raissa Lanoy and from December **, **** until January...
I stayed at the Holiday Inn Express in Kamloops BC for three days I was charged a...
Agent submitted request asking for a copy of hotel bill, the reference number is...
Make Time share payment
Is it an option to pay at the property for a booking?
My checking account still has a hold on it for ***.**. I stayed with holiday inn Owensb...
I had a booking with Hotwire I was booked at a very disgusting Hotel they credited my a...
How long do I have to wait to get my refund back its been since the **th
Complaints on refusal of reservation
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Holiday Inn's Phone-Based Customer Care

Holiday Inn is a major hotel chain that operates in the United States and internationally. As it has over 1,100 properties around the world, it isn't surprising that Holiday Inn receives a lot of customer service calls each and every day.

Why Do People Call Holiday Inn Customer Support?

People call Holiday Inn customer support for a variety of reasons, including:

  • Making, changing and canceling reservations
  • Getting information about Holiday Inn hotels and resorts
  • Reporting complaints or concerns
  • Requesting an investigation into a billing problem or issue
  • Questions about IHG Rewards Club, the company's loyalty program
  • Technical support in using Holiday Inn's website or mobile apps

Best Practices for Calling Holiday Inn Customer Service

There are a couple of things you can do to help ensure that your call to Holiday Inn customer support is handled quickly and professionally:

  • Before calling, make sure that you have any relevant documentation and information in front of you. This may include your IHG Rewards Club number, reservation or cancelation number, correspondence between Holiday Inn and yourself about your situation, as well as billing statements.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Holiday Inn Customer Service?

Callers seem to be satisfied by the level of service provided by Holiday Inn customer service representatives. There are few reports of dissatisfaction in the media or online.

What Kinds of Issues Can Holiday Inn Customer Service Representatives Resolve?

Holiday Inn's customer service representatives can resolve many typical consumer issues. These include answering questions about resort and hotel properties and their amenities, reserving rooms, assisting with special accommodations or requests, canceling or changing reservations, addressing billing issues and providing details on a guest's IHG Rewards Club account.

What Can't Be Resolved With a Call to Holiday Inn Customer Service?

While Holiday Inn customer service agents are able to address most consumer issues, there are a few matters that may be difficult to resolve over the phone. These may include problems with reservations made via third-party websites or travel agents. In addition, a Holiday Inn customer service representative may have limited options if a caller is upset about how an issue was handled at an individual Holiday Inn hotel or resort property.

What Should You Do If You Have an Unsuccessful Call with Holiday Inn?

Sometimes, calls to Holiday Inn customer service don't go as you wish they would have. If you get off the phone with a customer service representative and feel as though your concerns were not appropriately addressed, don't fret. You may still be able to get your questions answered or your issues resolved.

First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.

Next, call Holiday Inn customer service back. Politely note that this is your second call and that your initial conversation did not get your issues resolved. The next customer service agent that you speak to may have more training or experience and be in a better position to address your needs.

If a second call does not do the trick, try getting in touch with Holiday Inn using a different method. Holiday Inn offers the option of contacting through its online virtual assistant as well as its social media platforms. Both options provide you with a transcript of your communications, which could be useful if you have to escalate your case.

In situations where these options don't work, you could also try other routes of communication. If you reserved your room through a travel agent or third-party booking agency, you might try contacting them and asking if they are willing to advocate on your behalf.

Customer Number 800-465-4329 - by the Numbers

Phone number to dial800-465-4329
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Navigate phone maze to a humanPress 0 then wait
Average wait
Current wait3
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication92%
Quality of help74%
Customer votes390
Information last updatedSat Jan 28 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Holiday Inn's Best Toll-Free/800 Customer Phone Number

This is Holiday Inn's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Holiday Inn agent. This phone number is Holiday Inn's Best Phone Number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-465-4329 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Holiday Inn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Holiday Inn has 2 phone numbers. It's not always clear what is the best way to talk to Holiday Inn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Holiday Inn - by phone or otherwise

While 800-465-4329 is Holiday Inn's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Holiday Inn customers, is by calling their 866-310-7782 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 866-310-7782 for New Customers. If you think this information is inaccurate or know of other ways to contact Holiday Inn please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Holiday Inn.

What is GetHuman's Relationship to Holiday Inn?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Holiday Inn. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Holiday Inn Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Holiday Inn contacts
Holiday Inn Phone NumberBEST
Holiday Inn Help Desk
General customer information

Other Toll-free & Customer Numbers

New Customers866-310-7782

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