Holiday Inn Customer Service

Phone Number & Contact Info

Holiday Inn's Best Phone Number

800-465-4329
Toll-free·Calls Customer Service·Most popular Holiday Inn number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Holiday Inn?

A:Say, "I don't know" or ask for a specialist. You can also use our free service that can talk to Holiday Inn for you and report back.
Q:

Does Holiday Inn offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. You can skip the hold time for free.

Holiday Inn Customer Phone Numbers

New Customers

866-310-7782
Toll-free · 24 hours, 7 days · Press 1 then wait ·

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Holiday Inn below.

Let us call and talk to Holiday Inn for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Holiday Inn phone number to document the phone system.
Here is how our research team describes the way the Holiday Inn phone system greets you: Please tell me why you are calling today.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "I don't know" or ask for a specialist.
Below are some clips we've found from Holiday Inn's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"Thank you for calling IHG Hotels and Resorts reservations. To ensure high quality service, your conversation may be recorded. Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information. Press one to provide feedback about your experience with a two question survey at the end of this call.
Otherwise, press two or remain on the line.
To help us get you to the right person, please tell me why you're calling to"
Excerpt from a call with Holiday Inn
Thursday, May 30, 2024 6:12 PM

The first phone menu

"Thank you for calling IHG Hotels and Resorts reservations. To ensure high quality service, your conversation may be recorded. Please see our privacy statement at I h g dot com slash privacy to understand how we use and protect information.
Press one to provide feedback about your experience with a two question survey at the end of this call.
Otherwise, press two or remain on the line."
Excerpt from a call with Holiday Inn
Thursday, May 30, 2024 6:12 PM

What are the hours and when should I call?

Holiday Inn operates the call center for this 800-465-4329 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 144 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Holiday Inn call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Holiday Inn phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Holiday Inn staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Holiday Inn is Sunday. The most busy day to call is Thursday, which averages 145% more phone calls by comparison. Again, this is based on a sample of 144 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Holiday Inn

In summation, the best day to call Holiday Inn is Wednesday.

Calling this Holiday Inn Customer Number

Christian Allen is the editor / author responsible for this content.
May 30, 2024

Holiday Inn is a major hotel chain that operates in the United States and internationally. As it has over 1,100 properties around the world, it isn't surprising that Holiday Inn receives a lot of customer service calls each and every day.

Why Do People Call Holiday Inn Customer Support?

People call Holiday Inn customer support for a variety of reasons, including:

  • Making, changing and canceling reservations
  • Getting information about Holiday Inn hotels and resorts
  • Reporting complaints or concerns
  • Requesting an investigation into a billing problem or issue
  • Questions about IHG Rewards Club, the company's loyalty program
  • Technical support in using Holiday Inn's website or mobile apps

Best Practices for Calling Holiday Inn Customer Service

There are a couple of things you can do to help ensure that your call to Holiday Inn customer support is handled quickly and professionally:

  • Before calling, make sure that you have any relevant documentation and information in front of you. This may include your IHG Rewards Club number, reservation or cancelation number, correspondence between Holiday Inn and yourself about your situation, as well as billing statements.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Holiday Inn Customer Service?

Callers seem to be satisfied by the level of service provided by Holiday Inn customer service representatives. There are few reports of dissatisfaction in the media or online.

What Kinds of Issues Can Holiday Inn Customer Service Representatives Resolve?

Holiday Inn's customer service representatives can resolve many typical consumer issues. These include answering questions about resort and hotel properties and their amenities, reserving rooms, assisting with special accommodations or requests, canceling or changing reservations, addressing billing issues and providing details on a guest's IHG Rewards Club account.

What Can't Be Resolved With a Call to Holiday Inn Customer Service?

While Holiday Inn customer service agents are able to address most consumer issues, there are a few matters that may be difficult to resolve over the phone. These may include problems with reservations made via third-party websites or travel agents. In addition, a Holiday Inn customer service representative may have limited options if a caller is upset about how an issue was handled at an individual Holiday Inn hotel or resort property.

What Should You Do If You Have an Unsuccessful Call with Holiday Inn?

Sometimes, calls to Holiday Inn customer service don't go as you wish they would have. If you get off the phone with a customer service representative and feel as though your concerns were not appropriately addressed, don't fret. You may still be able to get your questions answered or your issues resolved.

First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.

Next, call Holiday Inn customer service back. Politely note that this is your second call and that your initial conversation did not get your issues resolved. The next customer service agent that you speak to may have more training or experience and be in a better position to address your needs.

If a second call does not do the trick, try getting in touch with Holiday Inn using a different method. Holiday Inn offers the option of contacting through its online virtual assistant as well as its social media platforms. Both options provide you with a transcript of your communications, which could be useful if you have to escalate your case.

In situations where these options don't work, you could also try other routes of communication. If you reserved your room through a travel agent or third-party booking agency, you might try contacting them and asking if they are willing to advocate on your behalf.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Holiday Inn

If you have time to do a bit of reading before you call Holiday Inn, we recommend you read over some of our problem-specific articles.

Are pets allowed at Holiday Inn?

Yes, pets are allowed at Holiday Inn. We understand that pets are part of the family and we welcome them to stay with you at our hotel. To ensure everyone's comfort, we have designated pet-friendly rooms available, so you can enjoy a comfortable stay with your furry friend. Please note that additional charges may apply for pet stays, and certain restrictions on the size and number of pets may apply. We also kindly request that you notify our staff in advance of your pet's stay to make necessary arrangements. At Holiday Inn, we strive to make your stay as enjoyable as possible for both you and your pet.

What amenities are available at Holiday Inn?

At Holiday Inn, we are committed to ensuring a comfortable and enjoyable stay for our guests. We offer a range of amenities to enhance your experience. Our facilities include well-appointed rooms with modern amenities such as flat-screen TVs, comfortable beds, and free high-speed internet access. Enjoy a refreshing swim in our sparkling swimming pool or relax in our soothing hot tub. Stay in shape with our fully equipped fitness center or unwind with a game of tennis on our courts. Start your day off right with a delicious complimentary breakfast at our on-site restaurant. For your convenience, we also provide laundry facilities, business services, and ample parking. Whatever your needs may be, Holiday Inn offers a fantastic array of amenities to ensure your stay exceeds expectations.

What is the cancellation policy at Holiday Inn?

The cancellation policy at Holiday Inn allows guests to cancel their reservation without incurring any charges up to 24 hours before their scheduled arrival date. However, cancellation policies may vary depending on the type of reservation and specific dates, so it is important to review the terms and conditions at the time of booking. In the event of a late cancellation or a no-show, guests may be charged for one night's stay. To avoid any cancellation fees, guests are advised to cancel their reservation within the specified time frame by contacting the hotel directly or through the online booking platform used. It is recommended to have the reservation confirmation or booking details ready when contacting the hotel.

Top Holiday Inn customer service problems

Click the link above to get answers to just about any Holiday Inn customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Holiday Inn, and their purpose. Are any of these similar to the reason you are trying to call?
Payment refund delay: "I need my money back on my card. It's the principal's fifteen dollars or fifteen dollars fifteen dollars."
- From a call lasting 20m 16s , Feb 10, 2024 9:20 PM

More Holiday Inn Customer Service Contacts

There are of course other ways to contact Holiday Inn customer service besides the phone. Below we list the best ones, by medium.

Holiday Inn Customer Help Desk / Web Support

ihg.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Holiday Inn customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Holiday Inn's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Holiday Inn agent. This phone number is Holiday Inn's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-465-4329 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Holiday Inn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Holiday Inn has 2 phone numbers. It's not always clear what is the best way to talk to Holiday Inn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Holiday Inn. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Holiday Inn. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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