Hilton Grand Vacations Customer Service

Phone Number & Contact Info

Hilton Grand Vacations's Best Phone Number

888-317-7416
Toll-free·Calls Home Owners Department·Most popular Hilton Grand Vacations number
Q:

How do I talk to a live human at Hilton Grand Vacations?

A:For the Home Owners department
Q:

Does Hilton Grand Vacations offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 8am-10pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

Hilton Grand Vacations Customer Phone Numbers

Reservations

800-445-8667
Toll-free · Mon-Thu 8am-10pm EST · Calling this Hilton Grand Vacations number should go right to a real human being ·

Florida Rentals

800-448-2736
Toll-free · Mon-Thu 8am-10pm EST · Calling this Hilton Grand Vacations number should go right to a real human being ·

New York Customer Service

888-924-2582
Toll-free · Mon-Thu 8am-10pm EST · Dial extension 3316 for New York ·

Package Owner Customer Service

800-482-0047
Toll-free · Mon-Thu 8am-10pm EST · Press 1 ·

Hawaii Customer Service

800-445-8667
Toll-free · Mon-Thu 8am-10pm EST · Calling this Hilton Grand Vacations number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hilton Grand Vacations phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For the Home Owners department
Below are some clips we've found from Hilton Grand Vacations's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling your homeowners association. Due to increased call volume, we'd like to remind you that you may check your points balance make a payment, or make reservations via our website at club dot hilton grand vacations dot com. Again, that website is club dot Hilton Grand Vacations dot com. If you're calling to make a reservation or check your points balance, please press one to make a payment. Please press two."
Excerpt from a call with Hilton Grand Vacations
Sunday, April 28, 2024 10:08 PM

The first phone menu

"Thank you for calling your homeowners association. Due to increased call volume, we'd like to remind you that you may check your points balance make a payment, or make reservations via our website at club dot Hilton Grand Vacations dot com. Again, that web site is club dot Hilton Grand Vacations dot com.
If you're calling to make a reservation or check your points balance, please press one to make a payment.
Please press two."
Excerpt from a call with Hilton Grand Vacations
Tuesday, May 7, 2024 5:23 PM

What are the hours and when should I call?

Hilton Grand Vacations operates the call center for this 888-317-7416 phone number Mon-Thu 8am-10pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 102 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hilton Grand Vacations phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hilton Grand Vacations staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hilton Grand Vacations is Wednesday. The most busy day to call is Thursday, which averages 138% more phone calls by comparison. Again, this is based on a sample of 102 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Quietest
Thu
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Hilton Grand Vacations

In summation, the best day to call Hilton Grand Vacations is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hilton Grand Vacations staffs the call center well on Wednesday.

Why Customers Call Hilton Grand Vacations

If you have time to do a bit of reading before you call Hilton Grand Vacations, we recommend you read over some of our problem-specific articles.

What is Hilton Grand Vacations?

Hilton Grand Vacations is a renowned vacation club offering high-quality timeshare accommodations and ownership opportunities at various desirable locations worldwide. As part of the Hilton brand, Hilton Grand Vacations provides members with exceptional experiences and exclusive benefits. Members can enjoy spacious and beautifully appointed accommodations, ranging from studios to multi-bedroom suites, with upscale amenities and top-notch services. Through their flexible points-based system, members have the freedom to explore a diverse portfolio of resorts and gain access to various leisure and vacation experiences. Hilton Grand Vacations aims to create unforgettable vacation experiences, allowing members to make memorable moments with family and friends. With its commitment to exceptional hospitality and unparalleled vacation opportunities, Hilton Grand Vacations aims to exceed the expectations of its valued members.

Are pets allowed at Hilton Grand Vacations resorts?

Yes, pets are allowed at select Hilton Grand Vacations resorts. However, there are certain restrictions and policies in place. Only dogs weighing 75 pounds or less are permitted, with a maximum of two per suite. A non-refundable pet deposit is required upon check-in. Guests are financially responsible for any damages or disturbances caused by their pets. Additionally, pets should always be supervised and kept on a leash or carrier when outside the suite. Certain resort amenities and areas may be off-limits to pets, including swimming pools, dining areas, and fitness centers. It is recommended to contact the specific resort directly to inquire about their pet-friendly policies and availability.

What is the Hilton Grand Vacations cancellation policy?

Hilton Grand Vacations has a flexible cancellation policy. For reservations made directly through Hilton Grand Vacations, guests have the option to cancel without penalty up to 72 hours prior to their scheduled check-in date. This allows travelers the freedom to modify or cancel their reservation if needed, providing peace of mind. However, cancellation policies may vary for certain promotions, packages, or group bookings, so it is advisable to review the specific terms and conditions at the time of booking. For any cancellations made within the 72-hour window prior to check-in or for no-shows, a cancellation fee equivalent to one night's room rate and applicable taxes may be charged.

Top Hilton Grand Vacations customer service problems

Click the link above to get answers to just about any Hilton Grand Vacations customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hilton Grand Vacations, and their purpose. Are any of these similar to the reason you are trying to call?
Booking frustrations: "Why can't I use my elite points or book the two suites I've been getting for five years?"
- From a call lasting 17m 47s , Jul 10, 2024 6:11 PM
: "undefined"
- From a call lasting 15s , Jul 8, 2024 8:43 PM
Change reservation dates: "I have a confirmation number for a promotion at Marissa Grand Vacation Resort and need to change the dates of stay."
- From a call lasting 6m 9s , May 7, 2024 5:23 PM

Conclusion and closing notes

This is Hilton Grand Vacations's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hilton Grand Vacations agent. This phone number is Hilton Grand Vacations's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-317-7416 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Hilton Grand Vacations first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Hilton Grand Vacations has 6 phone numbers. It's not always clear what is the best way to talk to Hilton Grand Vacations representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hilton Grand Vacations. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hilton Grand Vacations. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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