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Hilton Grand Vacations Customer FAQ

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What is Hilton Grand Vacations's Phone Number?

The question we are asked most often is about how to talk to Hilton Grand Vacations customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Hilton Grand Vacations Customer Questions

using hilton honor points from credit card to book timeshare stays

Hilton Honors points from credit cards can typically be used for stays at Hilton properties, including some timeshare options offered through Hilton Grand Vacations. However, the specifics can vary. It’s best to check the terms of your Hilton Honors program and the availability of booking for timeshare resorts directly through Hilton.
Asked Sep 26, 2025 9:07 PM

Help me with my Hilton Grand Vacations customer service issue

Amenities and Services

What are the amenities provided at Hilton Grand Vacations resorts?

Hilton Grand Vacations resorts feature diverse amenities tailored to enhance guests' experiences. Common offerings include...
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Do Hilton Grand Vacations properties offer Wi-Fi?

Hilton Grand Vacations typically provides Wi-Fi access in both guest rooms and public areas, although availability can differ...
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Are there any age restrictions for staying at Hilton Grand Vacations?

Hilton Grand Vacations does not impose strict age limits for guests, but a responsible adult over twenty-one must be present to...
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Are there any additional fees or taxes associated with my stay?

When booking a stay with Hilton Grand Vacations, guests should expect additional fees and taxes, which can vary by location and...
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What activities and excursions are available at Hilton Grand Vacations resorts?

Hilton Grand Vacations resorts provide a variety of activities and excursions, including beach sports, water activities,...
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Reservations and Policies

Can I cancel or modify my reservation?

Yes, Hilton Grand Vacations allows for cancellation or modification of reservations, with policies varying by factors like...
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What is the Hilton Grand Vacations cancellation policy?

Hilton Grand Vacations has a cancellation policy that varies by club and reservation type. Generally, cancellations must occur...
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Can I request a late checkout at Hilton Grand Vacations resorts?

Guests at Hilton Grand Vacations resorts can request late checkout based on availability and property policies. It is advisable...
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Can I book multiple rooms under one reservation?

Hilton Grand Vacations generally allows booking multiple rooms in one reservation, ideal for groups or families. Availability...
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Hilton Honors Benefits

Do Hilton Honors members receive any benefits with Hilton Grand Vacations?

Hilton Honors members can enjoy benefits at Hilton Grand Vacations properties, such as earning points for eligible stays,...
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Can I use my Hilton Honors points to book a stay at Hilton Grand Vacations?

Typically, Hilton Honors points cannot be used directly for bookings at Hilton Grand Vacations, as it operates separately....
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Is there a loyalty program for frequent travelers?

Hilton Grand Vacations doesn't have a typical loyalty program, but utilizes a points-based system for travelers. Members earn...
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General Information

What are the check-in and check-out times?

Check-in and check-out times at Hilton Grand Vacations differ by property. Generally, check-in is around 4:00 PM and check-out...
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Are pets allowed at Hilton Grand Vacations resorts?

Policies on pets vary by location at Hilton Grand Vacations resorts. While many do not permit pets, some may offer specific...
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Are there any membership fees for Hilton Grand Vacations?

Hilton Grand Vacations memberships typically come with various fees, including an initial purchase price and annual maintenance...
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