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Nespresso Customer FAQ

Top Answers & How-to Guides

What is Nespresso's Phone Number?

The question we are asked most often is about how to talk to Nespresso customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Nespresso Customer Questions

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Ordering and Delivery

How do I place an order?

To place an order with Nespresso, customers should visit the official website to explore a range of coffee products. After...
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Do you offer a subscription service for coffee deliveries?

Nespresso provides a convenient coffee subscription service, allowing customers to regularly receive their favorite capsules...
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What are the options for buying Nespresso capsules in bulk?

Nespresso provides various bulk purchasing options for capsules, including subscription services for automated deliveries and...
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Product Information

What flavors of coffee do you offer?

Nespresso provides a wide array of coffee flavors categorized primarily into Espresso and Lungo. Espresso features bold options...
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What is the difference between espresso and lungo?

Espresso and lungo are both produced using espresso machines, but they vary in their brewing methods and flavor. Espresso is a...
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What kind of machines does Nespresso offer?

Nespresso provides a wide variety of coffee machines categorized mainly into Original and Vertuo lines. Original machines excel...
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Machine Instructions

Can I use Nespresso capsules in other coffee machines?

Nespresso capsules are crafted specifically for Nespresso machines, ensuring ideal flavor extraction. While some third-party...
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How do I clean and maintain my Nespresso machine?

To keep a Nespresso machine in good condition, regular cleaning and maintenance are vital. This includes emptying the capsule...
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Can I use reusable capsules with Nespresso machines?

While Nespresso machines are designed for specific capsules, users can opt for third-party reusable capsules filled with ground...
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Recycling and Sustainability

What is the Nespresso recycling program?

The Nespresso recycling program focuses on sustainability by encouraging customers to return used coffee capsules for...
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What is the shelf life of Nespresso capsules?

Nespresso capsules typically last around nine months to one year from production, though this can vary by blend. Proper storage...
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Returns and Loyalty

Can I return or exchange my Nespresso machine?

Nespresso has a return and exchange policy for machines, typically allowing returns within thirty days of purchase if the...
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Is there a loyalty program for frequent Nespresso customers?

Nespresso has a loyalty program rewarding frequent customers with benefits like exclusive offers and early access to limited...
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We look to the Nespresso issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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