Hawaiian Electric Co. Customer Service

Phone Number & Contact Info

Hawaiian Electric Co.'s Best Phone Number

808-548-7311
Calls Oahu Customer Service·Most popular Hawaiian Electric Co. number
Q:

How do I talk to a live human at Hawaiian Electric Co.?

A:Just wait until connected to a human. For Oahu residents.
Q:

Does Hawaiian Electric Co. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 31 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

Hawaiian Electric Co. Customer Phone Numbers

Hilo Customer Service

808-969-6999
24 hours, 7 days · Just wait until connected to a human. For Hilo residents. ·

Waimea Customer Service

808-885-4605
24 hours, 7 days · Just wait until connected to a human. For Waimea residents. ·

Molokai and Lanai Customer Service

808-329-3584
24 hours, 7 days · Just wait until connected to a human. For Molokai and Lanai residents. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hawaiian Electric Co. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait until connected to a human. For Oahu residents.

What are the hours and when should I call?

Hawaiian Electric Co. operates the call center for this 808-548-7311 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hawaiian Electric Co. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hawaiian Electric Co. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hawaiian Electric Co. is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Hawaiian Electric Co.

In summation, the best day to call Hawaiian Electric Co. is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Hawaiian Electric Co. staffs the call center well on Thursday.

Why Customers Call Hawaiian Electric Co.

If you have time to do a bit of reading before you call Hawaiian Electric Co., we recommend you read over some of our problem-specific articles.

Does Hawaiian Electric offer renewable energy options?

Yes, Hawaiian Electric offers renewable energy options to its customers. As part of its commitment to sustainability and reducing dependence on fossil fuels, Hawaiian Electric has implemented various programs and initiatives to promote renewable energy use. One such option is the Customer Grid Supply (CGS) program, which allows customers to install renewable energy systems like photovoltaic (PV) solar panels and connect them to the electric grid. Through the CGS program, excess energy generated by customers' systems can be fed back to the grid, earning credits on their bills. Hawaiian Electric also offers the Smart Export program, which compensates customers for surplus energy exported to the grid during peak demand. Additionally, the company supports community solar projects and encourages energy efficiency measures to further promote the use of renewable energy in Hawaii.

Top Hawaiian Electric Co. customer service problems

Click the link above to get answers to just about any Hawaiian Electric Co. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Hawaiian Electric Co. Customer Service Contacts

There are of course other ways to contact Hawaiian Electric Co. customer service besides the phone. Below we list the best ones, by medium.

Hawaiian Electric Co. Customer Help Desk / Web Support

heco.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Hawaiian Electric Co. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hawaiian Electric Co.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hawaiian Electric Co. agent. This phone number is Hawaiian Electric Co.'s best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 808-548-7311 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Hawaiian Electric Co. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hawaiian Electric Co. has 4 phone numbers. It's not always clear what is the best way to talk to Hawaiian Electric Co. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hawaiian Electric Co.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hawaiian Electric Co.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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