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Hawaiian Electric Co. Customer FAQ

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What is Hawaiian Electric Co.'s Phone Number?

The question we are asked most often is about how to talk to Hawaiian Electric Co. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Hawaiian Electric Co. Customer Questions

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Service Management

How do I start or stop my electric service?

To initiate or terminate electric service with Hawaiian Electric, customers should complete an online application providing...
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How do I request a meter reading?

Customers can request a meter reading from Hawaiian Electric Company online via their website or by calling their customer...
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How do I report a power outage to Hawaiian Electric?

To report a power outage, individuals can usually visit the Hawaiian Electric website for an outage report section, which may...
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Energy Efficiency and Savings

How can I save energy and reduce my electricity usage?

There are several ways to cut energy usage and save on electricity, including switching to LED bulbs, maintaining heating and...
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Are there programs available for low-income customers?

Hawaiian Electric Company offers programs for low-income customers, including financial assistance through the Energy...
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What resources does Hawaiian Electric offer for energy efficiency?

Hawaiian Electric offers a range of resources to promote energy efficiency, including practical tips for residential and...
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Billing and Payments

What payment options are available?

Hawaiian Electric Company provides various payment options, including online payments via credit or debit cards, automatic bank...
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What are the different rates and tariffs offered?

Hawaiian Electric Company offers various rates for residential, commercial, and industrial clients, which vary by location,...
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What can I do if my bill seems higher than usual?

Customers noticing a higher-than-usual bill from Hawaiian Electric Company should compare it to previous bills and check...
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Renewable Energy Options

Does Hawaiian Electric offer renewable energy options?

Hawaiian Electric actively promotes renewable energy through various programs, such as encouraging solar panel installations...
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Can I request a tree trimming or vegetation maintenance?

Hawaiian Electric provides tree trimming and vegetation maintenance services to ensure safety and reliability around power...
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How is electricity generated in Hawaii?

Hawaii generates electricity using a mix of traditional fossil fuels and an increasing amount of renewable energy. The state...
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