Minecraft Customer FAQ

Refund policies vary by platform. Generally, purchases made through the Microsoft Store or other official retailers may be eligible for refunds according to their specific guidelines. Check the policy of the platform where the purchase was made for details on how to request a refund.

To connect to your Minecraft Realm, launch Minecraft and select "Minecraft Realms" from the main menu. Then, click on your Realm's name to enter it. If you don’t see your Realm, ensure you are logged in with the correct account that owns the Realm. Make sure your game version matches the version of the Realm you're trying to join. If prompted, download any necessary updates. Once you are in, you can enjoy playing with friends in your Realm!

Yes, you can write and share your own stories based on your creations, but you should ensure that you respect Minecraft's terms of use and content guidelines.

Refund policies for purchases made within the Minecraft Marketplace are managed by the store from which the purchase was made. For example, if you bought content on Xbox, you'd need to contact Xbox support regarding their refund policy. If you bought content from Google Play, you'd contact Google Play support for their policies, and so on. It’s important to note that all sales are final in many cases. So, it's always a good practice to be sure about your purchases before you make them.

Wenn Sie beide Versionen von Minecraft gekauft haben, Java und Bedrock, aber nur die Bedrock Version erhalten haben, könnte das ein Problem mit Ihrem Konto oder mit dem Kaufprozess sein. Überprüfen Sie zuerst, ob der Kauf bei der Java-Version erfolgreich war. Falls ja, sollten Sie das Spiel in Ihrem Konto finden. Falls es nicht vorhanden ist, wenden Sie sich am besten an den Kundendienst für eine Klärung. Sie können auch versuchen, das Spiel erneut herunterzuladen. Stellen Sie sicher, dass Sie in das richtige Konto angemeldet sind, das Sie während des Kaufprozesses verwendet haben.