Minecraft Customer Service Issues

One month ago, I purchased Minecraft for Windows as a gift for my brother. However, every time I try to launch the game, including today, it prompts me to buy it again despite the payment already being deducted from my account. I am seeking assistance in resolving this issue. If it cannot be fixed, I would like a refund of the 29.99 euros I spent. Thank you.

My grandson, who is 13 years old and ranked second overall in Minecraft PVP globally, recently fell victim to a $[redacted] tournament scam that resulted in his account being stolen. Despite using Minecraft for 8 years and investing significant time and money into it, Microsoft's security and authentication processes failed him. He quickly became aware of unauthorized email changes and lost access to his account before being able to respond. This incident highlights a concerning vulnerability that could affect many more players unless addressed promptly. I have experienced similar security issues with Verizon in the past and proposed simple solutions that effectively stopped the hacking. I am confident that with the right measures in place, Microsoft can prevent future breaches and safeguard their users' accounts. My grandson has taken it upon himself to investigate the breach and is prepared to assist in resolving this matter swiftly. We expect Microsoft to restore his account, rectify the security flaw, and pursue the perpetrators involved. Please reach out to me at [redacted]. Kindly text before calling if your number is unidentified. We are eager for a prompt resolution to ensure my grandson's progress is not lost. I am willing to share my insights to prevent similar incidents and safeguard the Minecraft community. Failure to address this issue promptly may result in public exposure of Microsoft's vulnerabilities by my grandson, a top-ranked Minecraft PVPer. Thank you, Lynda Shumway