Minecraft Customer Service Issues

I encountered an issue in the nether that was really frustrating for me. Here's what happened: I was mining, trying to descend safely, but got caught near some lava. I managed to survive the initial encounter and attempted to run away to safety before the lava could harm me further. Surprisingly, the fire effect dissipated, and I was still alive. However, out of nowhere, more lava suddenly appeared without me interacting with anything. Despite not mining or touching anything, I tragically died, losing all my items, including a diamond pickaxe. The sudden appearance of the lava was unexpected and devastating. I kindly request that this issue be addressed to prevent such incidents from reoccurring in the future.

Hello, I am experiencing issues with my account where all the skins, worlds, and packages I bought on the marketplace are no longer playable or accessible. I kindly request for you to investigate this and address the problem. I have not made any changes to my console or account, and after confirming with the Switch hotline that the issue is not on their end, I suspect that the error might be on yours. Please keep me informed. Regards, D.

I purchased a Minecraft Realms subscription, but I am unable to play. An error message states: "The last time we left something pending, let's complete the creation of your realms." The purchase went through, but my realms were not created. It mentions that the realms will be set up soon; however, it's still pending. The issue has been ongoing for a day. It advises checking back later and if the problem continues for more than a day, to contact Mojang support. I am unsure how to proceed further with this delay on my PS4 system.

Hello, I'm a PS5 player trying to play with a friend on PC. I discovered that using realms would allow us to play together across different platforms. I purchased a 30-day subscription to host a server, but encountered issues sending the realm link to my friend or adding him through Microsoft. If there is no solution to this problem, I will request a refund for my subscription. My username: lean0677

Hello! It's been a while since I played Minecraft, and I've forgotten my username. Microsoft insists that my username (Moonshine) is only part of the information needed, which I find frustrating. I've tried changing my password and logging in with both my email and username without success. Microsoft won't let me migrate without my full username, which is very frustrating. They have my information but won't provide it, which seems unreasonable. I don't understand why they can't just give me my username so I can transfer my account and play the game. It's frustrating that they have my information but won't share it with me. I wish they would make this process smoother so I can access my account and play Minecraft.

I used a $50 gift card to buy [redacted] mine coins. My 12-year-old bought "Furniture+" from the Minecraft store without my permission. Now I see only 20 in-game coins. I want a refund for the purchase and to remove the "Furniture+" add-on. If that's not possible, I would like the correct amount of in-game coins added. I contacted PlayStation customer support, and they confirmed the gift card redemption for a $3.99 purchase or [redacted] in-game coins. Can you assist me with this issue? Thank you.

Salve, il 25/06/[redacted] ho acquistato il gioco Minecraft per PC utilizzando Postepay. Il pagamento è stato completato e il denaro è stato addebitato sul mio conto, ma sto riscontrando difficoltà nel scaricare il gioco poiché il Launcher non risulta disponibile. Nonostante vari tentativi di scaricare il launcher, continuo a ricevere errori e il sistema mi invita solo all'acquisto del gioco. Vorrei capire come poter accedere al gioco che ho acquistato oppure, se necessario, ottenere un rimborso. Resto a disposizione per ulteriori chiarimenti. Cordiali saluti.

Hello, I am experiencing difficulties with my family plan, as I have made a payment for a realm subscription on Minecraft but have not received access after 17 days. Despite following the given instructions carefully, I am unable to see the realm in the realms section of my account. I would appreciate it if there is a contact number available to resolve this matter promptly. My Microsoft account attached to Minecraft is [redacted] with the username BambiDidn't. I look forward to hearing from you soon.

I downloaded "Warship Empire: Battle Fleet" by The Craft Stars a few days ago. However, I have encountered a consistent issue where it prompts for an update that I have done multiple times, but still doesn't allow me to play or create a world. I have tried reaching out to Microsoft since you need to be logged into Microsoft to use the Marketplace in Minecraft, but they couldn't assist as the purchase doesn't show up as made directly through Microsoft. Therefore, I am unable to get any help from them. I would like a refund for this purchase since the game is currently unplayable despite multiple update attempts.

I bought a Minecraft game card from Walmart as a birthday gift for my friend's son. They couldn't get the game to work even after contacting support. Can I return the card since the code is exposed? The card has the number [redacted] written on it. The code on the card is QPJ4Q-P3WRT-QHJ76-CRJYX-2YXXZ. I want to know if the code is case-sensitive. Can you give me instructions on how to install Minecraft using the new card? Is there a customer service number in Canada I can reach out to for help? Thank you for your assistance. - Donald J.

Good evening, I have had a Minecraft account for many years, created with an email I no longer have access to ([redacted]). When I try to change the email on the official Minecraft website, it directs me to contact support. However, when I click on it, it says the connection is not secure. I have tried on various devices (both MacOS and Windows), but the issue persists. I am reaching out for assistance in changing the email on my Mojang account from [redacted] to [redacted] Additionally, I cannot even access the game as it requires a migration to a Microsoft account, which I cannot do due to the same issue. Thank you in advance, Lorenzo Consonni.

I have a Minecraft account that I've been playing for years. The issue started when I forgot my password. Despite repeatedly trying to reset it using my old email, [redacted], I never received any reset codes. I then attempted to create a new account with the email [redacted], but I'm having the same trouble receiving any codes. I just want to enjoy the game I've been playing for the past 7-8 years. Could you please assist in resolving the email verification issues for these accounts? I would prefer to continue using my original email, jaco, if possible. However, if that's not feasible, I'm open to using the new email, ohno. I've already spent three hours trying to resolve this matter. Your help would be greatly appreciated.

Hello Minecraft, I am reaching out to express my dissatisfaction with your recent updates. Each time there is an update, it seems to ruin the game. Since version 1.20, players are constantly getting kicked out of my map, which is frustrating. Please address these issues promptly. Thank you, a Minecraft player for 7 years.

Hello, I am having an issue with my Minecraft accounts. I have purchased the game on two accounts previously. Currently, I am only able to access one account named "Zippo_23," but I would like to be able to log in to my other account named "Keifele," formerly known as "HiasMayer." The problem I am facing is that I cannot remember the email associated with the Keifele account. I have attempted all possible emails with no success. I recall changing the account name from "HiasMayer" to "Keifele" in [redacted]. I am concerned because there is only one month left before old Minecraft accounts are deleted. I am eager to regain access to my account. Best regards, Lukas

Hello, I've been wanting to revisit Minecraft after a few years. I received the game as a gift, but I'm unsure if it was for my 9th birthday (before [redacted]) or my 10th birthday (after [redacted]). Back then, we needed a username and password (not an email address) on the launcher to play. I believe my username was Thebellekid or Thebelkid, possibly followed by ..9 or ..09, but I'm uncertain about uppercase letters. While I vaguely remember my password and have tried various versions, I've been unsuccessful in recovering my account on the site to migrate it to a Mojang account for gameplay. For reference, my email address at the time was [redacted], and my father's email (who might have used his address to set it up for me) was [redacted] This account holds sentimental value as it represents my childhood. Any assistance would be greatly appreciated. Thank you. Regards, Rémi.

Hello, I am reaching out regarding an issue I am having with my Minecraft account. My account has been hacked, and I no longer have access to the email address or password associated with it. Since my account is linked to Microsoft, I first tried to log in directly through Microsoft. However, I am receiving messages saying that my email address has been removed. When I try to recover it, I receive the following message: "[redacted] is associated with the following username(s): Is*****@outlook.fr. We have masked part of the usernames for security reasons." My original email address is [redacted], but the address Is*****@outlook.fr does not belong to me, and I do not have access to it. I hope you can assist me with this issue. Sincerely.

Hello, I purchased items in the Marketplace using coins a while back. Today, I received a message prompting me to register with Microsoft. After doing so, I tried to access the worlds I had purchased but found them all blocked. This is frustrating for me. I hope this issue can be resolved promptly, as I simply want to enjoy the worlds I paid for or receive a refund. Thank you.

I had a Minecraft account under the username Delainaw8. I'd like to recover the [redacted],[redacted] coins credited to me or my team and redeem them. I've been a victim of identity theft and altered legal documents, affecting most of my belongings. The issue persists as authorities haven't intervened, leading to severe damage to my credit. I seek assistance in reclaiming my assets to facilitate my relocation from Kentucky. All my accounts have been compromised due to identity theft. Your help in this matter would be greatly appreciated. The incident would have occurred around [redacted] or [redacted], as indicated in my Lexis Nexus report.

I encountered an issue logging into my Minecraft account recently. Instead of accessing my main account, I kept logging into an alternate account even after attempting different login credentials. When I tried to access my account profile on the alternate account, it redirected me to my main account's page, adding to my confusion. I am seeking assistance in resolving this situation. Thank you.

Hello, I have a special inquiry regarding my two Microsoft accounts. The main account is 32*****[redacted], and the secondary account is mil***[redacted] During the recent Minecraft animal voting event, my secondary account was able to enter the bedrock server and vote before my primary account, which missed the voting deadline. I understand that by voting, players can receive an extra JAVA cape. However, my secondary account has not received the JAVA cape yet. I have a few questions: 1. When can I expect the cape to arrive for the secondary account? 2. If the primary account did not vote, will I still receive the JAVA cape? 3. If the primary account is unable to receive the JAVA cape and the secondary account has not received it either, could you please transfer the cape from the secondary account to my primary account? I appreciate your assistance with this matter.