Does Guitar Center offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Guitar Center below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Guitar Center phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Guitar Center's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Guitar Center.
Your call is important to us.
I can help you with things like finding the nearest store, placing an order, checking an order status, purchase lessons, dial by extension, or Spanish."
Excerpt from a call with Guitar Center
Tuesday, January 23, 2024 1:57 AM
What are the hours and when should I call?
Guitar Center operates the call center for this 866-498-7882 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Guitar Center call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Guitar Center phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Guitar Center staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Guitar Center is Thursday.The most busy day to call is Saturday, which averages 260% more phone calls by comparison.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Guitar Center is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Guitar Center staffs the call center well on Thursday.
Why Customers Call Guitar Center
If you have time to do a bit of reading before you call Guitar Center, we recommend you read over some of our problem-specific articles.
Guitar Center's return policy allows customers to return most items within 45 days of purchase for a full refund or exchange. The product must be in its original condition, including all accessories, packaging, and documentation. However, certain items have shorter return windows due to their nature, such as software, books, and CDs. Additionally, used and vintage items need to be returned within 30 days. Returns can be made in-store or by mail, but customers should retain the original receipt for easier processing. However, some items are non-returnable, such as special orders, final sale items, and personalized products, unless they are damaged or defective. For more detailed information, customers can visit Guitar Center's website or contact their customer service.
Guitar Center's price match policy ensures customers get the best deal out there. If you find an identical item elsewhere at a lower price, simply notify the store within 45 days of purchase or prior to placing an order. Guitar Center guarantees to match or beat the price on qualifying products. To qualify, the item must be in stock and available for immediate purchase from an authorized dealer. Additionally, online marketplaces, auction sites, closeouts, or going-out-of-business sales are excluded. Price match is applicable to identical new items only. By availing this policy, customers can enjoy the convenience of shopping at Guitar Center with the peace of mind that they are getting the best possible price on their chosen musical equipment or gear.
Guitar Center offers a wide selection of well-known and reputable brands, ensuring that musicians of all preferences and budgets can find the instruments and equipment they need. From guitars to keyboards, drums, pro audio gear, and more, customers can choose from renowned brands such as Fender, Gibson, Taylor, Ibanez, Yamaha, Roland, Pearl, DW, and Sabian, to name just a few. Additionally, Guitar Center proudly offers exclusive collaborations with artists and manufacturers, providing unique instruments and limited-edition gear. With a vast inventory catering to various musical styles and skill levels, Guitar Center remains committed to delivering quality products from the most popular and respected brands in the industry.
Click the link above to get answers to just about any Guitar Center customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Guitar Center, and their purpose. Are any of these similar to the reason you are trying to call?
Poor customer service experience: "They completely ignored me, turned away, and acted like I wasn't there."
- From a call lasting 7m 4s , Apr 9, 2024 4:29 PM
Question about promotional offer: "How do I claim the offer for the free Helix native plugin that comes with the Universal Audio Bolt 76p purchase?"
- From a call lasting 10m 25s , Jan 23, 2024 1:57 AM
Shopping for a car: "I'm looking to buy a new car."
- From a call lasting 35s , Jan 6, 2024 1:09 AM
Information about why customers call Guitar Center is extracted from issues that customers have reported to GetHuman.
This is Guitar Center's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Guitar Center agent. This phone number is Guitar Center's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-498-7882 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Guitar Center first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Guitar Center has 1 phone number. It's not always clear what is the best way to talk to Guitar Center representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Guitar Center. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Guitar Center. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.