Does Great West Health offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Great West Health below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Great West Health phone number to document the phone system.
Here is how our research team describes the way the Great West Health phone system greets you: Cigna Health Care - To get started, please tell me if you are a customer or provider or if you are calling about enrollment.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Below are some clips we've found from Great West Health's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hello, and thank you for calling Cigna Healthcare.
Calls may be monitored or recorded to ensure quality of service.
To get started, please tell me if you're a customer.
A provider, or you're calling about enrollment."
Excerpt from a call with Great West Health
Thursday, March 14, 2024 2:43 PM
The first phone menu
"Hello, and thank you for calling Cigna Healthcare.
Calls may be monitored or recorded to ensure quality of service.
To get started, please tell me if you're a customer.
A provider, or you're calling about enrollment.
Sorry. Which of these best describes you?
You can say, I'm a customer or press one.
I'm a provider, or press two.
Or I'm calling about enrollment, or press three."
Excerpt from a call with Great West Health
Thursday, March 14, 2024 2:43 PM
What are the hours and when should I call?
Great West Health operates the call center for this 800-663-8081 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Great West Health call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Great West Health phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Great West Health staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Great West Health is Monday.The most busy day to call is Wednesday, which averages 450% more phone calls by comparison.Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Great West Health is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Great West Health staffs the call center well on Monday.
Why Customers Call Great West Health
If you have time to do a bit of reading before you call Great West Health, we recommend you read over some of our problem-specific articles.
Great West Health offers a comprehensive range of healthcare services to meet the diverse needs of its members. Our services include preventative care, such as routine check-ups, vaccinations, and screenings to detect potential health issues early on. We also provide acute care for illnesses or injuries, with access to a network of esteemed doctors and specialists. Our coverage extends to hospitalizations, surgeries, and emergency services, ensuring our members receive the necessary care during critical situations. Great West Health offers mental health services, including therapy and counseling, to address emotional and psychological well-being. Additionally, we provide coverage for prescription medications, enabling members to access necessary drugs at discounted rates. Our goal is to offer holistic healthcare services that prioritize the well-being of our members at every stage of life.
Click the link above to get answers to just about any Great West Health customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Great West Health's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Great West Health agent. This phone number is Great West Health's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-663-8081 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Great West Health first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Great West Health has 1 phone number. It's not always clear what is the best way to talk to Great West Health representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Great West Health. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Great West Health. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.