What should I do if I suspect fraud on my account?

If a customer suspects fraud on their account with Great Midwest Bank, it is important to act quickly to protect their financial information and minimize any potential loss. The first step is to thoroughly review recent transactions to identify any unauthorized or suspicious charges. It is crucial to take note of the specific transactions in question, as this information will be necessary for reporting the issue. Next, the customer should secure their online banking account. This means changing the online banking password and enabling any available security features, such as two-factor authentication, to prevent further unauthorized access. It is also advisable to check for any indications of identity theft, such as unfamiliar accounts opened in their name or unusual inquiries on their credit report. After taking these preliminary steps, the customer should report the suspected fraud to Great Midwest Bank. This typically involves reaching out to their customer service or fraud department. Great Midwest Bank will have procedures in place for investigating fraudulent activity and may require the customer to provide further details regarding the suspected fraud. In addition to contacting the bank, it may be prudent for the customer to consider placing a fraud alert on their credit report or even freezing their credit to prevent new accounts from being opened in their name without their consent. Customers should also regularly monitor their accounts for signs of additional fraudulent activity. Specific contact information and guidance on reporting fraud are usually provided on Great Midwest Bank's official website, where customers can find further assistance.