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Great West Health Customer FAQ

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What is Great West Health's Phone Number?

The question we are asked most often is about how to talk to Great West Health customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Great West Health Customer Questions

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Provider Information

How can I find a healthcare provider in my network?

To locate a healthcare provider in your network while enrolled in Great West Health, utilize the online directory on their...
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What is the difference between in-network and out-of-network providers?

In health insurance, in-network providers are contracted with the insurer, providing services at lower rates and costs for...
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What should I do if I am experiencing issues with my provider?

If issues arise with a provider while using Great West Health insurance, it is important to document the problem thoroughly....
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Claims and Appeals

What is the process for filing a claim?

The process for filing a claim with Great West Health includes obtaining the correct claim forms from their website, completing...
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What is the process for appealing a denied claim?

When appealing a denied claim with Great West Health, policyholders should first read the denial notice carefully. They need to...
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How long does it take to process a claim?

Processing a claim with Great West Health generally takes several days to weeks, influenced by factors like claim complexity,...
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What do I do if I receive a bill for a covered service?

If you get a bill for a covered service from Great West Health, first verify the bill for accuracy and check your policy for...
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Cost and Deductibles

What is the procedure for pre-authorization of medical services?

The pre-authorization process for medical services with Great West Health typically starts with the healthcare provider...
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What are the out-of-pocket costs for different healthcare services?

Out-of-pocket expenses for healthcare with Great West Heath vary by insurance plan and services used. These costs include...
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How can I find out my deductible amounts?

To determine your deductible amounts with Great West Health, it is recommended to check your insurance policy documents, access...
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Healthcare Services

What healthcare services does Great West Health offer?

Great West Health provides a range of healthcare services including medical, dental, and vision insurance. Their plans...
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What is the coverage for prescription medications?

Great West Health provides various prescription medication coverage options based on the chosen plan. Coverage often includes a...
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What mental health services are covered under my plan?

Great West Health generally covers various mental health services, including outpatient therapy and inpatient treatment, but...
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Are there options for telehealth services?

Great West Health provides telehealth services as part of their healthcare offerings, enabling remote consultations for...
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Plan Options

Can I change my healthcare plan during the year?

Members of Great West Health can typically alter their healthcare plans if they undergo significant life changes, allowing for...
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Can I switch my healthcare plan during open enrollment?

During open enrollment, individuals usually can change their healthcare plan, allowing them to review and modify their...
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