GotoBus Customer Service

Phone Number & Contact Info

GotoBus's Best Phone Number

Calls Customer Service·Most popular GotoBus number

How do I talk to a live human at GotoBus?

A:Directs you to online support

Does GotoBus offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this GotoBus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to online support

What are the hours and when should I call?

GotoBus operates the call center for this 617-354-2101 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 525 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GotoBus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GotoBus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GotoBus is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 525 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call GotoBus

In summation, the best day to call GotoBus is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GotoBus staffs the call center well on Monday.

Why Customers Call GotoBus

If you have time to do a bit of reading before you call GotoBus, we recommend you read over some of our problem-specific articles.

What is GotoBus?

GotoBus is a trusted online ticketing platform offering convenient and reliable bus travel services. It connects passengers with an extensive network of bus operators across North America, providing a seamless booking experience. GotoBus caters to all types of travelers, whether they are planning to commute between cities, embark on sightseeing tours, or simply need a reliable transport option. With user-friendly features, passengers can easily search for bus schedules, compare prices, and secure tickets from the comfort of their homes. GotoBus ensures a safe and hassle-free travel experience, enabling travelers to explore various destinations efficiently. By leveraging its advanced technology and robust partnerships, GotoBus has become a go-to platform for individuals seeking reliable and affordable bus transportation options.

What is the baggage policy for GotoBus?

GotoBus has a reasonable baggage policy that allows passengers to bring one carry-on bag with maximum dimensions of 22x14x9 inches and a maximum weight of 25 pounds. Additionally, passengers can check in one piece of luggage with maximum dimensions of 62 linear inches and a maximum weight of 50 pounds. It is important to note that any additional or oversized baggage may incur additional charges. GotoBus advises passengers to properly label their bags with their contact information to prevent misplacement. Passengers are responsible for their own baggage and should ensure that it meets the outlined requirements. For any further inquiries or specific concerns regarding baggage, customers are advised to reach out to GotoBus customer service for assistance.

Is there onboard entertainment available on GotoBus?

No, currently GotoBus does not offer onboard entertainment. The focus of GotoBus is on providing reliable and affordable transportation services. However, passengers are encouraged to bring their own entertainment options such as books, tablets, or headphones to make their journey more enjoyable. GotoBus strives to ensure a comfortable and smooth travel experience for all passengers and offers amenities like air conditioning, reclining seats, and restrooms on many of its buses. The primary goal is to provide efficient and convenient transportation for customers, so they can reach their destinations with ease.

Top GotoBus customer service problems

Click the link above to get answers to just about any GotoBus customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More GotoBus Customer Service Contacts

There are of course other ways to contact GotoBus customer service besides the phone. Below we list the best ones, by medium.

GotoBus Customer Email Addresses

support@gotobus.com - Customer Service
It's better to contact them via livechat or email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GotoBus will reply our your email.

GotoBus Customer Help Desk / Web Support

gotobus.com - Customer Service
Online customer service support
As a last, sometimes only, resort- GotoBus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is GotoBus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GotoBus agent. This phone number is GotoBus's best phone number because 3,150 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 617-354-2101 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call GotoBus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, GotoBus has 1 phone number. It's not always clear what is the best way to talk to GotoBus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GotoBus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GotoBus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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