Can I cancel or change my bus ticket?
GotoBus has a specific cancellation and change policy that customers should be aware of when purchasing their bus tickets. Generally, the ability to cancel or change a ticket depends on the terms associated with the specific fare you selected at the time of booking. Some tickets may offer flexibility that allows for changes or cancellations, while others may be non-refundable or may have restrictions that complicate changes.
If you find yourself needing to cancel or change your ticket, it is important to check the details of your specific booking. This can typically be done by logging into your account on the GotoBus website if you created one during your purchase. There should be a section that outlines your booking details, including terms related to cancellation and changes.
Keep in mind that altering your reservation may incur fees or specific timing restrictions, so it is advisable to review these details thoroughly. Additionally, it is always a good idea to act promptly, as many policies have time limits regarding when changes or cancellations can be made in relation to your scheduled departure time.
For complete and up-to-date information regarding cancellation and change policies, reviewing the current web page dedicated to this subject on the GotoBus site is recommended. This will provide you with the most accurate guidance based on your particular situation.

Answered Jul 13th 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact GotoBus?
If you need to talk to GotoBus customer service, now that you have the answers that you needed, click the button below.
Contact GotoBus