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What should I do if I lose something on the bus?

Asked 5 months ago
If a customer loses something on a bus operated by GotoBus, it is important to act quickly to increase the chances of recovering the item. The first step is to gather all relevant details about the trip, including the date, time, and location of the departure, as well as the destination. It is also helpful to remember any specific details about the bus, such as the bus number or the name of the operator. Once this information is organized, the customer should check the current GotoBus website to see if there are any specific protocols or contact details for lost and found inquiries. Generally, many bus operators have a system in place for handling lost items, which may include a designated contact number or an online submission form for lost items. Customers may also want to reach out to the last stop the bus made, as the item may have been handed in by the driver to the station staff. Acting promptly can significantly influence the likelihood of retrieving the lost item, so do not hesitate to take these steps as soon as the realization occurs. Keeping a record of any correspondence is also advisable while waiting for a response regarding the lost item.
Answered Jul 13th 2025

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