What Do I Do If I Did Not Receive My Confirmation Number from GotoBus?

GotoBus is indeed your go-to bus if you want to travel, go sightseeing and generally get away from your daily life for even just a day. When you purchase any ticket at the GotoBus website, the purchase is not accepted nor confirmed until GotoBus sends an email with details such as your ticket confirmation numbers, your name, and information about the confirmation of the reservation along with the receipt of full payment. There are situations where your confirmation number is delayed or not sent at all for various reasons such as:

Why I Might Not Receive My Confirmation Number

As mentioned earlier, your purchase of any ticket is not accepted and confirmed until you receive an email from GotoBus. There are times when you may not receive your confirmation number due to any one of the reasons mentioned below:

• You may have provided inaccurate information to GotoBus while making your reservation or forgotten to inform GotoBus of any relevant changes to any previously given information.
• Your email address may have been blocked or sent to the spam or junk email from GotoBus.
• Accidental cancellation of your purchase before you completed the required process.
• Possible errors and mistakes made on the side of the GotoBus where you will need to talk to an agent for assistance.
• You may have not completed your transaction and paid the amount due.

What to Do If You Do Not Receive Your Confirmation Email

This is a frequently encountered error that happens a lot with the GotoBus reservation which is why GetHuman has taken the initiative to provide the information and directions of what to do if you do not receive your confirmation number.

Step 1: Confirm the information you gave on your profile

Little errors like a misspelling of your email address or even clicking on a different reservation than what you want may result in you not receiving your confirmation number as it may be sent to the wrong email or a different number may be sent that you may not recognize.

Step 2: Confirm that your email address can receive mail from GotoBus

There are times when the confirmation number sent to your email address is blocked or sent to junk or spam so you may not see it. Check your junk mail and spam mail in such a situation before you get in touch with GotoBus

Step 3: Check your reservation status and ensure you completed all transactions

There are times where you may have forgotten to complete your purchase of a ticket without noticing or you may have accidentally canceled your reservation before it was completed. GotoBus only issues a confirmation number upon payment of the amount due.

Step 4: Request that the email is re-sent

You will first have to ensure that your email address will not block or send to junk the email from GotoBus. Next, visit the GotoBus retrieval page and enter your email into the "Resend E-ticket" tab. Next, you will enter your verification code and click on "Resend E-ticket". Check your reservation online and once you are logged in you can see your reservation and send yourself an e-ticket.

Step 5: Contact customer care

Contact customer care to help you if you encounter any challenges or if you have any questions or when you need some verification. Also, if you have done all of the above and you have still not received your confirmation number, you can inquire if there is an error on the side of GotoBus and what can be done to compensate or help you.