A:Have your AdWords customer ID number ready.Our free phone can also navigate phone menus to get a live human at Google Ads for you.
Q:
Does Google Ads offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Google Ads below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Google Ads phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Have your AdWords customer ID number ready.
Below are some clips we've found from Google Ads's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hi. Welcome to Google Ads.
To get started, enter your ten digit customer ID."
Excerpt from a call with Google Ads
Monday, November 11, 2024 4:15 PM
What are the hours and when should I call?
Google Ads operates the call center for this 866-246-6453 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 592 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Google Ads call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Google Ads phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Google Ads staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Google Ads is Sunday.The most busy day to call is Monday, which averages 58% more phone calls by comparison.Again, this is based on a sample of 592 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
With Google AdWords, you can create various types of ads to reach your target audience effectively. The available ad formats include search ads, display ads, video ads, shopping ads, and app ads. Search ads are text-based and appear above or below search results when users search for keywords related to your offering. Display ads are visually appealing and can be shown on websites within the Google Display Network, targeting specific demographics or interests. Video ads allow you to showcase your brand on YouTube and other video platforms. Shopping ads display product information, including images and prices, to promote your products online. Lastly, app ads help you promote your mobile app across different platforms and devices. Google AdWords offers a versatile range of ad types, ensuring you have the right tools to meet your advertising goals.
Ad Rank is the algorithmic formula used by Google AdWords to determine the positioning and visibility of ads in search results. It combines the bid amount, Quality Score (relevance and performance of the ad), and expected impact of extensions and formats. Ad Rank plays a crucial role in determining ad placement on the search engine results page and the cost-per-click (CPC) for advertisers. It affects your ads as a higher Ad Rank typically leads to better ad positions, increased visibility, and potentially higher click-through rates. However, having a high Ad Rank doesn't necessarily mean you'll always be in the top position; it also depends on the Ad Rank of other advertisers competing for the same keywords. To improve your Ad Rank, focus on creating highly relevant ads, optimizing keywords, improving landing page experience, and maintaining a competitive bid.
Google AdWords is an online advertising platform developed by Google. It allows businesses to place advertisements on Google's search engine results pages as well as its extensive network of partner websites. Advertisers bid on specific keywords relevant to their products or services in order to display their ads to the right audience. AdWords operates on a pay-per-click model, where advertisers only pay when users click on their ads. The platform provides a range of targeting options, such as location, language, and demographics, ensuring ads reach the desired customer base. AdWords also offers various ad formats, including text ads, image ads, video ads, and mobile ads. Overall, Google AdWords offers businesses a powerful tool to drive targeted traffic and generate leads or sales.
Click the link above to get answers to just about any Google Ads customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Google Ads, and their purpose. Are any of these similar to the reason you are trying to call?
Business account issue: "I'm running into an issue with my business account."
- From a call lasting 4m 5s , Oct 29, 2024 8:35 PM
Information about why customers call Google Ads is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Google Ads customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Google Ads's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Ads agent. This phone number is Google Ads's best phone number because 4,914 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-246-6453 include and other customer service issues. Rather than trying to call Google Ads first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Google Ads has 1 phone number. It's not always clear what is the best way to talk to Google Ads representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Google Ads. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Google Ads. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.