Google Ads Customer Service Issues

I recently tried to apply for certification to have my ads approved, which have been running for 13 years. Since November [redacted], my ads have been disapproved. I was directed to LegitScript for certification, but they denied it, stating my non-clinical setting did not require certification. Despite this, my ads continue to be disapproved, even for anger management classes. I am looking into LegitScript's policy for counselors in non-clinical settings. I need to provide the Attorney General with information about Google's new policy, enforced through LegitScript, to receive public aid until I can afford certification. The Attorney General has no record of LegitScript as a law enforcement entity for federally credentialed service providers through DHS. I believe DHS may be more concerned about losing renewals than ensuring safety. I seek your policy on this program to prove my business's history before this policy caused my losses. Your prompt response is crucial, as I urgently require assistance. Thank you.

I have been struggling to get my ads approved like I have for the past 13 years. Following a recent policy change, my ads have been disapproved repeatedly. Despite being advised by LegitScript that my non-clinical business does not require certification, my ads are still being denied, even for my anger management services. I am having difficulty coping with these changes and am seeking clarity on LegitScript's criteria for certifying counselors working in non-clinical environments. The Attorney General's office seems unaware of this new policy enforced by LegitScript. I urgently need assistance to show proof of my previous business success and understand the new requirements to resume operations. The situation has put a strain on my livelihood, and I am struggling to navigate these challenges. Your prompt response and guidance on this matter would be greatly appreciated. Sincerely, Pamela R. G. www.cornerstonerecoverycoaching.com [redacted]

I have tried to apply for a certification to get my ads approved for the past 13 years, but since November [redacted], I keep getting disapproved ads. LegitScript said there isn't a required certification for my non-clinical business but my ads continue to be disapproved. I work in a home office and do evaluations only with no treatment. My anger management ads were also shut down. I need information on LegitScript's policy certifying counselors in a non-clinical setting as I need to send proof to the Attorney General. I believe this new policy is causing me to lose my business. I hope it is genuinely about saving lives and not just about extorting money. Your urgent help is needed. Thank you, Pamela R. Garozzo SAP, ADC, CAMF at www.cornerstonerecoverycoaching.com or [redacted] ext: 02.

I am seeking assistance from the fraud/refund accounting department regarding disputed charges on a cancelled credit card. I was the marketing agent for the Ad Words account, which has since been closed. Despite Visa requesting a chargeback and the banks confirming no refund has been issued, my cancelled account still shows a balance of $[redacted] on account [redacted]. The bank requires Google Ads to verify the chargeback for payment resolution on account [redacted]. This ongoing issue since September [redacted] requires attention from higher management. I can be reached at [redacted] or [redacted] Multiple attempts to contact Google have been made to no avail. Customer service is inaccessible by phone after the account cancellation. Please communicate any further inquiries via email. Thank you. - Dawn Haun

We were informed by Google that we could pay invoices using a credit card. However, when the first invoice arrived, we discovered that credit card payment was not an option. Despite reaching out to Google for assistance, the billing team did not contact me as promised. After following up two weeks later, our account had not been switched to automatic payments as requested. After multiple calls, our account was eventually changed, but we were left with two unpaid invoices and only had funds available in a credit card account. I escalated the issue, and Google contacted me advising to manually pay the total sum of the two invoices to clear them. Unfortunately, despite making the payment, I did not receive confirmation that the invoices were settled. Following up again, I was frustrated by the lack of clarity on the outstanding amount. I find it disappointing that despite being a customer spending over NZ$[redacted],[redacted] annually on Google Ads, the management has not stepped in to address these billing discrepancies.

I want to bring to your attention that Elite Marriage Bureau is using our trademark SYCORIAN inappropriately through Google Ads. They are misspelling the word by adding variations like SYCORIANS, ELITESYCORIAN, ELITESYCORIANPvtLtd, etc., despite our numerous complaints to Google. We need urgent action to stop this misuse. Thank you. -Rohit Tripathi

My Google account was hacked, and the hacker created a Google Ads account with campaigns resulting in charges I'm liable for. I need to pay £34.98, but can't access the account to do so. My administration access was revoked, and the account was suspended. I have email confirmation of the account creation linking it to my email, though it was done fraudulently. The email is [redacted], and the account ID is [redacted]. I seek help restoring my access. Thanks, Bryn Halsey.

I need to update the credit card on file. I am receiving an error message stating: "You don't have permission to do this. You'll need edit access on this payments profile to complete this task. Visit the payments settings page, click "manage payments users" to find the admin who can grant this permission. If you've requested this permission, check your email to accept it." 1. There is no option to request access. 2. The previous account owner has left the company, and I need to replace the payment method with my credit card. How can I accomplish this?

Hello, I am Jerry Burnett, the owner of a sewer and drain cleaning service company. I ran an ad for my business on Google search and maps. Recently, I tried to clarify a negative review without seeking its removal. However, Google misunderstood my intentions and thought I wanted the review removed. They investigated and decided to keep the review. Subsequently, I received an email stating that my business location was being suspended from search and maps. I am not very tech-savvy and am unsure why this happened. I would like to rectify any mistakes and comply with Google's guidelines. I have been providing professional services for 44 years and would appreciate any assistance in reinstating my ad. Thank you, Jerry.

I am facing two important issues that I need help with: 1. I have noticed that the campaign I have been running for years is incurring monthly costs, but there are zero conversions on devices other than mobile. It is a smart campaign for a towing service with a click-to-call option. Despite only mobile conversions, I am still being charged for tablet and computer clicks. When trying to adjust this in the devices section, I receive an error message stating, "This operation is not allowed for the given context." I am unsure of the reason behind this restriction. Can you please provide guidance on this matter? 2. My ad is not running on Mondays, and now it has also stopped running on Thursdays. It appears that the system deemed it unworthy to run on these days. However, as an emergency-based towing service, should I have these days active regardless? Your advice on this issue would be greatly appreciated.

I need assistance with resolving my Google Ads account issues. I've been attempting to rectify this for several months now. Due to issues with my merchant center, I mistakenly created multiple accounts, resulting in my current account being suspended for suspicious payments. Despite having raised a Google Ads ticket in December [redacted], which should be addressed under Case ID: [0-[redacted][redacted]], I have yet to receive any response. Each week, I am told to wait another week for a resolution. I would greatly appreciate any assistance in resolving this matter.

I've had some issues with running ads on Google Ads. After placing a new ad, I also noticed that old ads were running without my consent, leading to unexpected charges. Despite trying to resolve this through the website, I couldn't stop the old ads from running. I had to cancel my credit card to prevent further charges. When trying to start a new ad campaign, I struggled to get in touch with a live person at Google for assistance. Eventually, I managed to speak with some representatives who directed me to online resources. Frustrated with the lack of direct help, I decided to create a new Google Ads account but faced technical difficulties, leading me to file a complaint. I'm reluctant to provide my new credit card information until I can confirm that the previous issue won't happen again. Despite encountering further website issues, I've reached a limit with trying to navigate this on my own for now.

Dear Google Ads Team, As the social media manager for our business, I believe there may have been an oversight on my end regarding the ad copies, potentially leading to a violation of Adwords quality standards. I am reaching out to appeal this decision because I feel that I did not receive sufficient notice of any errors I might have made. Here's what occurred: I set up a campaign focused on our company's corporate social responsibility, with a lifetime budget of [redacted]. However, after a few hours, I received a red alert indicating that my account was suspended for violating the Circumventing Systems Policy. I kindly ask for your assistance in reviewing and resolving this issue promptly. We are eager to receive your feedback. Best regards, My Ads Team

I am experiencing issues while trying to cancel my Google ad. The current ad account number is [redacted]. The website associated with the ad is www.growththroughplaytherapy.com, and the email is [redacted] Roughly six years ago, I had another site, www.connectingtoplaytherapy.com, which had a Google account that has been inactive for years. When attempting to cancel the current account, I receive a message indicating that the cancelation applies to the connectingtoplaytherapy.com account. I could use some assistance with this matter.

I am having trouble canceling my Google Ad account. I've reached out to Google Ad support via phone and chat but still can't resolve the issue. My account number is [redacted]. The problem lies in the confusion with a previous website, www.connectingtoplaytherapy, that was associated with another account. When attempting to cancel the current account, it shows the old account as "canceled," causing a mix-up. I would like to cancel the Google Ad account for www.growththroughplaytherapy.com.

Since September [redacted], I've noticed a decline in technical support from Google. The [redacted] number used to be reliable, but post-Covid, the service seems to be discontinued without any plans for restoration. When contacting customer service, aside from new accounts, all other users are met with a message stating the service is no longer available. Google representatives now focus on sales rather than technical assistance, even though the actual tech support has vanished. This makes it challenging for long-time users like me. The tools are becoming costly and inefficient, causing frustration. Support through email or online chat also lacks the technical guidance needed. It's disappointing to see the shift towards prioritizing sales over addressing technical issues effectively.