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Gilt.com Customer Service

Phone Number & Contact Info

Gilt.com's Best Phone Number

877-280-0541
Toll-free·Calls Customer Service·Most popular Gilt.com number
Q:

How do I talk to a live human at Gilt.com?

A:Press #
Q:

Does Gilt.com offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Gilt.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press #
Below are some clips we've found from Gilt.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Hello. And please listen carefully as our menu options may have changed. Calls are recorded for quality assurance. We're very excited to tell you about a special promotion for select callers. This will only take a moment. By answering just a few questions, we will find out if this offer is right for you. Are you or is someone in your household fifty years of age or older?
Press one for yes.
If you or someone in your household is fifty years of age or older, Otherwise, press pound."
Excerpt from a call with Gilt.com
Saturday, March 30, 2024 8:23 PM

What are the hours and when should I call?

Gilt.com operates the call center for this 877-280-0541 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gilt.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gilt.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Gilt.com is Sunday. The most busy day to call is Friday, which averages 113% more phone calls by comparison. Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Gilt.com

In summation, the best day to call Gilt.com is Wednesday.

Why Customers Call Gilt.com

Below is a sample of recent calls to Gilt.com, and their purpose. Are any of these similar to the reason you are trying to call?
No specific purpose: "Hello."
- From a call lasting 21s , Apr 2, 2024 4:43 PM

More Gilt.com Customer Service Contacts

There are of course other ways to contact Gilt.com customer service besides the phone. Below we list the best ones, by medium.

Gilt.com Customer Email Addresses

support@giltcity.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Gilt.com will reply our your email.

Gilt.com Customer Help Desk / Web Support

gilt.com - Customer Service
Click the 'Chat live' button under 'Contact Us' on the right
As a last, sometimes only, resort- Gilt.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Gilt.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gilt.com agent. This phone number is Gilt.com's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-280-0541 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Gilt.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Gilt.com has 1 phone number. It's not always clear what is the best way to talk to Gilt.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Gilt.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gilt.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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