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Gilt.com Customer FAQ

Top Answers & How-to Guides

What is Gilt.com's Phone Number?

The question we are asked most often is about how to talk to Gilt.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need a membership to shop on Gilt.com?

A membership is not necessary to shop on Gilt.com, as anyone can browse and purchase items. However, signing up offers...

What is Gilt Insider and how does it work?

Gilt Insider is a loyalty program from Gilt.com that rewards customers for purchases and interactions. Members earn points...
Ask any question you have about Gilt.com customer service, get an answer now.
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Recent Gilt.com Customer Questions

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Ordering and Payments

What payment methods are accepted on Gilt.com?

Gilt.com accepts various payment methods, primarily major credit cards like Visa and Mastercard, as well as digital wallets...
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Can I cancel my order after it has been placed?

Once an order is placed on Gilt.com, there is a short cancellation window due to quick processing. Customers should check the...
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Are there any shipping and handling fees on Gilt.com orders?

Gilt.com charges specific shipping and handling fees for orders, which can vary based on destination and promotions. Some sales...
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What happens if an item I ordered is out of stock?

When an ordered item from Gilt.com is unavailable, the company typically informs the customer and processes a full refund for...
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Is there a price match policy on Gilt.com?

Gilt.com does not implement a price match policy, as it focuses on unique, exclusive flash sales that often offer lower prices...
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Shipping and Delivery

How long does it take for my order to be delivered?

Delivery times for orders on Gilt.com can vary based on product type, destination, and shipping method, usually taking from a...
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Can I return or exchange an item I purchased on Gilt.com?

Items bought on Gilt.com typically have a return policy allowing returns within about 30 days of delivery, though some items...
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What should I do if I receive a damaged item?

In the event of receiving a damaged item from Gilt, customers should quickly document the damage with photos, locate their...
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Products and Offers

Are the products on Gilt.com brand new?

Products on Gilt.com generally include both new items and those previously displayed or used. While many are unworn, some may...
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What is Gilt City and what offers are available?

Gilt City is a division of Gilt.com that offers exclusive access to unique local experiences in major cities. It provides...
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Can I set up alerts for specific products or sales on Gilt.com?

Gilt.com provides ways to stay informed about specific products or sales through its email newsletter and mobile app...
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How do I unsubscribe from promotional emails from Gilt.com?

To stop receiving promotional emails from Gilt.com, users can locate the unsubscribe link in the emails they receive. By...
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Membership and Accounts

Do I need a membership to shop on Gilt.com?

A membership is not necessary to shop on Gilt.com, as anyone can browse and purchase items. However, signing up offers...
Read more

What is Gilt Insider and how does it work?

Gilt Insider is a loyalty program from Gilt.com that rewards customers for purchases and interactions. Members earn points...
Read more

How can I create an account on Gilt.com?

To create an account on Gilt.com, visit the homepage and select the sign-up option. Fill in the form with your name, email, and...
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We look to the Gilt.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gilt.com issues reported to GetHuman
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