Gilt.com Customer Service Issues

Hello, I used my credit card to place an order, which was delivered to my mother-in-law in the United States while I'm currently in Paris. After some shipping mishaps causing the package to be returned a few times, I finally received it today. I need to return the coat and shoes due to sizing issues but I'm concerned I might be out of time because of the delays. I have the order number for the creams I'll be keeping (Order #: [redacted], ordered on 01/17/[redacted], shipped on 01/24/[redacted]), but unfortunately, I can't find the order numbers for the coat and shoes in the box. The masks I opened had a strong moldy smell, which was unpleasant, but I won't be returning them because they're already opened. I plan to return the coat and shoes for smaller sizes. One of the D 20 4K Cosmetics masks was open and had a strong moldy smell, while the others remain unopened.

Hello, I placed an order on the Gilt website from the EU. The order arrived on Thursday, but unfortunately, the dresses were too small. I reached out to customer service to request a return label, but was informed that it was a final sale. However, I believe there should be an exception for orders to the European Union, as items are typically returnable for 14 days according to EU law. Despite my attempts to request a return label, I have not received one yet. I would appreciate any assistance you can provide in helping me with this matter. Thank you, Monika.

Hello, I'm Adrienne Delay. There was a mix-up with my order #[redacted], which was accidentally placed under my partner James Johnston's name. The post office didn't recognize the name and is sending the package back to the sender. I suspect it was due to confusion with an android phone. I tried to stop the package in California (@So. San Francisco), but only the sender can intercept it. This setback is disappointing as it's the second time I've attempted to order these towels. Last time, they were oversold. I really hope I can still receive the 6 Black "Bath" Chortex towels. Your prompt assistance would be greatly appreciated. Best regards, Adrienne Delay Phone: [redacted] Please call me for any further information.

I need assistance with obtaining a return label for my D & G shoes, as the size I ordered is too small. According to the sizing chart, a 39 should be a US size 9, which usually fits me perfectly. Despite my love for the shoes, I am unable to wear them. Multiple emails have been sent without any response, and my attempts to reach customer service by phone have resulted in lengthy hold times. Unfortunately, I couldn't find a larger size available for exchange. I am hoping to return the shoes for store credit, but I have not found a return label in my account for this purchase. My order number is [redacted]. Could you kindly email me a return label promptly? Thank you for your assistance. Best, Linda T. Email: [redacted] Phone: [redacted]

Hello, I have been a long-time Gilt customer. Recently, I purchased a toy car (Mercedes G-63, order #[redacted]) for my Godson. Due to an address mix-up, I contacted Fedex to hold the package for me at one of their locations. Despite updating the address in my Gilt account as advised, I was surprised to find out that the package was returned to Gilt without any notification. When I called Customer Service, I was disappointed with the lack of assistance and communication regarding the situation. I feel let down by the process as I expected better service from Gilt based on their reputation. I believe there could have been better solutions offered, such as a chance to repurchase the product or a notification about the refund. I hope for improved customer treatment in the future. Best regards, Patrick.

I have yet to receive my refund for a pair of Birkenstock sandals. I received an email on June 25th stating that the refund would be processed soon. After contacting Gilt's customer service, I was informed that the refund should arrive by July 8th. However, the refund doesn't appear in my bank account despite Gilt confirming it was issued on June 25th. I have documentation of the initial email from Gilt but have not received any further communication about the refund being successfully sent.

Hello! I wanted to share my positive experience with your excellent service! I recently made a purchase and received it promptly. Your website offers fantastic sales, and I enjoy shopping there. Thank you for providing such great services! I encountered an issue with a Stuart Weitzman boots I bought from your site. Although I initially loved the boots, the fabric at the back started to tear after just a few weeks of wear. Given your reputation for great warranties, I am hoping to inquire about getting a replacement for the item. Thank you and have a wonderful week!

I am frustrated with the frequent requests for my email and password. Despite being a loyal customer who has spent a significant amount at Gilt, I have decided to stop shopping there due to multiple negative experiences. One incident involved a problematic Swan pillow order, which was initially mishandled by customer service. Although the issue was eventually resolved, it served as a warning sign for me. As a result, I have chosen to take my business elsewhere, where I feel more valued as a customer. Gilt's current practices have led me to explore other options for my future purchases.

I reached out via email to cancel an order that has not been shipped yet. A customer service representative named Operator requested my account name, Cettina Biondo. After providing the information, I was assured help but did not receive further updates. Hours later, I received an email stating that my order is now preparing for shipment. I am disappointed by this situation as I had been waiting for a response for hours and had sent multiple emails. I am urgently requesting that ORDER NUMBER [redacted] be canceled and that my numerous emails receive a prompt response.