What should I do if I receive a damaged item?

If a customer receives a damaged item from Gilt, it is important to address the issue promptly. Gilt typically provides a clear policy regarding returns and exchanges, which often includes instructions for handling damaged products. Customers are encouraged to review the return policy available on the Gilt website for specific guidance. Generally, customers should start by documenting the damage. Taking clear photographs of the item and the packaging can be helpful in substantiating the claim. Next, it is advisable to locate the order confirmation email, as it usually contains vital information about the purchase, including order numbers and item details, which may be required during the return process. Once the documentation is in order, customers can follow the return procedure outlined on Gilt's website. This often involves filling out a return request form and providing the necessary information about the damaged item. Customers should ensure they initiate this process within the designated return time frame provided by Gilt. If further assistance is needed, customers might find additional contact information on the Gilt website, which could help in resolving the issue more effectively.