GameFly Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at GameFly?
A:Directs you to support@gamefly.com. You can also use our free service that can talk to GameFly for you and report back. Q:
Does GameFly offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm, Sat-Sun 8am-4:30pm CST. The least busy day is Tuesday, and the most busy day is Wednesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GameFly below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GameFly phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to support@gamefly.com
Below are some clips we've found from GameFly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling GameFly customer support.
We look forward to helping you. Phone support is available Monday through Friday from nine AM to five PM Central Standard Time.
Additionally, you can reach support by selecting the support tab on the right hand side of the site.
Your call may be recorded for quality assurance purposes.
Please select from one of the following options. For new account inquiries or to establish a new account with GameFly, please press one.
For information regarding an existing account such as updating your email address and or password or making changes to your membership plan, please press two."
Excerpt from a call with GameFly
Saturday, June 22, 2024 7:03 PM
What are the hours and when should I call?
GameFly operates the call center for this 888-986-6400 phone number Mon-Fri 8am-5pm, Sat-Sun 8am-4:30pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 800 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the GameFly call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GameFly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GameFly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GameFly is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 800 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call GameFly
In summation, the best day to call GameFly is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GameFly staffs the call center well on Tuesday.
Why Customers Call GameFly
If you have time to do a bit of reading before you call GameFly, we recommend you read over some of our problem-specific articles.
How Can I Cancel My GameFly Account?
As a gamer, you may have a membership with GameFly but have decided you don't want to use that platform anymore. You may have also reached the end of your free trial and decided GameFly isn't the best option for you. You can cancel your membership online through your account access, or you can email GameFly support to request your account is canceled.
What are the different subscription plans GameFly offers?
GameFly offers two subscription plans for gamers. The first plan is the "1 Game at a Time" option, which allows you to rent and play one game from their extensive collection at a time. This plan also gives you unlimited access to their library of digital PC games. The second plan is the "2 Games at a Time" option, which provides you with the opportunity to rent and enjoy two games concurrently. Just like the previous plan, it offers unlimited access to their digital PC games collection. Both plans come with free shipping, pre-played games, and the freedom to keep the games as long as you want. With flexible options, gamers can easily choose the subscription plan that suits their preferences and gaming habits.
How does GameFly's rental queue work?
GameFly's rental queue allows users to create a list of games they would like to rent. Users can add games to their queue based on their preferences and gaming interests. Once a game is added to the queue, GameFly automatically ships the next available game on the list. When the user is finished playing a game, they can simply return it in a pre-paid envelope, and GameFly automatically sends the next game in the queue. To prioritize the game selection, users can rearrange the queue according to their preferences. GameFly aims to ensure maximum availability by constantly restocking popular titles. With the rental queue system, users can enjoy a continuous stream of games, avoiding the need to individually select games for each rental and ensuring a smooth gaming experience.
Top GameFly customer service problems
Click the link above to get answers to just about any GameFly customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More GameFly Customer Service Contacts
There are of course other ways to contact GameFly customer service besides the phone. Below we list the best ones, by medium.
GameFly Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, GameFly provides this option.
GameFly Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GameFly will reply our your email.
GameFly Customer Help Desk / Web Support
As a last, sometimes only, resort- GameFly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GameFly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GameFly agent. This phone number is GameFly's best phone number because 4,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-986-6400 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call GameFly first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, GameFly has 1 phone number. It's not always clear what is the best way to talk to GameFly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GameFly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GameFly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.