GameFly Customer Service

Phone Number & Contact Info

GameFly's Best Phone Number

Toll-free·Calls Customer Service·Most popular GameFly number

How do I talk to a live human at GameFly?

A:Directs you to support@gamefly.com

Does GameFly offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm, Sat-Sun 8am-4:30pm CST. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this GameFly phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to support@gamefly.com
Below are some clips we've found from GameFly's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling GameFly customer support. We look forward to helping you. Phone support is available Monday through Friday from nine AM to five PM Central Standard Time. Additionally, you can reach support by selecting the support tab on the right hand side of the site. Your call may be recorded for quality assurance purposes. For questions regarding a purchase, please press five.
Please select from one of the following options. For new account inquiries or to establish a new account with GameFly, please press one.
For information regarding an existing account such as updating your email address and or password or making changes to your membership plan, please press two."
Excerpt from a call with GameFly
Friday, March 8, 2024 11:34 PM

What are the hours and when should I call?

GameFly operates the call center for this 888-986-6400 phone number Mon-Fri 8am-5pm, Sat-Sun 8am-4:30pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 800 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GameFly phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GameFly staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call GameFly is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 800 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call GameFly

In summation, the best day to call GameFly is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this GameFly number, but it is also the day with the shortest hold times.

Why Customers Call GameFly

If you have time to do a bit of reading before you call GameFly, we recommend you read over some of our problem-specific articles.

How Can I Cancel My GameFly Account?

As a gamer, you may have a membership with GameFly but have decided you don't want to use that platform anymore. You may have also reached the end of your free trial and decided GameFly isn't the best option for you. You can cancel your membership online through your account access, or you can email GameFly support to request your account is canceled.

What are the different subscription plans GameFly offers?

GameFly offers two subscription plans for gamers. The first plan is the "1 Game at a Time" option, which allows you to rent and play one game from their extensive collection at a time. This plan also gives you unlimited access to their library of digital PC games. The second plan is the "2 Games at a Time" option, which provides you with the opportunity to rent and enjoy two games concurrently. Just like the previous plan, it offers unlimited access to their digital PC games collection. Both plans come with free shipping, pre-played games, and the freedom to keep the games as long as you want. With flexible options, gamers can easily choose the subscription plan that suits their preferences and gaming habits.

How does GameFly's rental queue work?

GameFly's rental queue allows users to create a list of games they would like to rent. Users can add games to their queue based on their preferences and gaming interests. Once a game is added to the queue, GameFly automatically ships the next available game on the list. When the user is finished playing a game, they can simply return it in a pre-paid envelope, and GameFly automatically sends the next game in the queue. To prioritize the game selection, users can rearrange the queue according to their preferences. GameFly aims to ensure maximum availability by constantly restocking popular titles. With the rental queue system, users can enjoy a continuous stream of games, avoiding the need to individually select games for each rental and ensuring a smooth gaming experience.

Top GameFly customer service problems

Click the link above to get answers to just about any GameFly customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More GameFly Customer Service Contacts

There are of course other ways to contact GameFly customer service besides the phone. Below we list the best ones, by medium.

GameFly Customer Service Live Chat

gamefly.custhelp.com - Customer Service
Make sure you have logged on to GameFly with your account, then click the link.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, GameFly provides this option.

GameFly Customer Email Addresses

support@gamefly.com - Customer Service
Primary source of contact for Gamefly. They will tell you this multiple times on their site.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GameFly will reply our your email.

GameFly Customer Help Desk / Web Support

gamefly.com - Customer Service
Online customer service support
As a last, sometimes only, resort- GameFly customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is GameFly's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GameFly agent. This phone number is GameFly's best phone number because 4,800 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-986-6400 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call GameFly first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, GameFly has 1 phone number. It's not always clear what is the best way to talk to GameFly representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for GameFly. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GameFly. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare GameFly Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!