How do I talk to a live human at Frontier Utilities?
A:Calling this Frontier Utilities number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Frontier Utilities for you.
Q:
Does Frontier Utilities offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Frontier Utilities below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Frontier Utilities phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Frontier Utilities number should go right to a real human being
Below are some clips we've found from Frontier Utilities's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Please listen carefully as the number you have dialed may have changed.
Calls are recorded for quality assurance.
We need to get you to a live agent. In order to transfer your call, we need to let you know you have been selected for one hundred dollars in rewards.
Press one now to be connected. Again, congratulations."
Excerpt from a call with Frontier Utilities
Thursday, January 30, 2025 5:18 PM
In fact, much of this information on this page is superfluous because this Frontier Utilities phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Frontier Utilities operates the call center for this 866-288-5522 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Frontier Utilities at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Frontier Utilities phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Frontier Utilities staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Frontier Utilities is Sunday.The most busy day to call is Wednesday, which averages 567% more phone calls by comparison.Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Frontier Utilities is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Frontier Utilities staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Frontier Utilities
If you have time to do a bit of reading before you call Frontier Utilities, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Frontier Utilities customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Frontier Utilities, and their purpose. Are any of these similar to the reason you are trying to call?
Service disconnection inquiry: "I was needing to call about a service being turned off."
- From a call lasting 2m 50s , Jan 30, 2025 5:21 PM
Paying electricity bill: "I was needing to, I guess, pay my bill."
- From a call lasting 2m , Jan 30, 2025 5:18 PM
Service disconnection inquiry: "Hi. I was calling to see if my service is disconnected."
- From a call lasting 7m 17s , Jun 12, 2024 6:37 PM
Information about why customers call Frontier Utilities is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Frontier Utilities will reply our your email.
Frontier Utilities Customer Help Desk / Web Support
As a last, sometimes only, resort- Frontier Utilities customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Frontier Utilities's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frontier Utilities agent. This phone number is Frontier Utilities's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-288-5522 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Frontier Utilities first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Frontier Utilities has 1 phone number. It's not always clear what is the best way to talk to Frontier Utilities representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Frontier Utilities. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Frontier Utilities. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.