Frontier Airlines Customer Service

Phone Number & Contact Information

801-401-9000
Customer Service·No access to a live rep
Q:How do I get a live human at Frontier Airlines?
A:You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through X / Twitter or their website.
https://twitter.com/FrontierCare855-203-3996
While a phone number would be better, tweeting at their customer care team is public and effective if you have an account. The full list of ways to contact customer service is below, and the Editor also left some notes that might be helpful.
Q:Does Frontier Airlines offer 24 hour customer service?
A:Not at this phone number. Below are other customer service channels and hours. Meanwhile, we can help you find information and answers to your specific problem:

More Frontier Airlines Customer Phone Numbers

855-203-3996 - Book a Flight Now
Toll-free · Press 1 ·

How to contact Frontier Airlines Customer Service

There are of course other ways to contact Frontier Airlines customer service besides the phone. Below we list them by medium, from most to least popular.
X (formerly Twitter)
Frontier Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Frontier Airlines's website
https://www.flyfrontier.com/contact-us/ - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Frontier Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Can I get through to a real live person at this number?

Even though this Frontier Airlines number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: You can only chat via text at www.flyfrontier.com
Here is how our research team describes the way the Frontier Airlines phone system greets you: If you are calling from a mobile device and would like to chat with us now, press 1. If you are not calling from a mobile device or do not want to chat with us now, press 2.

The Editor's Notes on Calling Frontier Airlines

Dec 22, 2023

Frontier Airlines is a discount air carrier that operates in the United States and internationally. As one of the largest commercial airlines in the U.S. it isn't surprising that Frontier Airlines gets a lot of requests for customer service.

Why Do People Call Frontier Airlines Customer Support?

People call Frontier Airlines customer support for a range of reasons, including:

  • Questions about airline schedules
  • Purchasing tickets
  • Changing or canceling a reservation
  • Request for group discount travel rates
  • Information about flight delays and anticipated arrival times
  • Inquiries about Frontier Miles, Frontier Airline's frequent flyer program

Best Practices for Calling Frontier Airlines Customer Service

There are several things that you can do to help Or that your call to Frontier Airlines is handled quickly and professionally:

Assemble all relevant documentation before your call. Documentation may include confirmation numbers, billing statements, flight confirmations and boarding passes. If you have a Frontier Miles account, have your membership number handy.

Make sure you are calling the right number. As is true for many airlines, Frontier Airlines has several different departments, each with its own customer service phone number. A full list of departments and numbers can be found on Frontier's website. Frontier Airlines does ask that inquiries regarding lost items and luggage be submitted via an online form.

Make sure you can take notes during your call using pen and paper or, of course, your computer or mobile device.

How do Consumers Feel About Calling Frontier Airlines Customer Service?

Reports about the quality of Frontier Airlines customer service seem to be mixed. In recent years, Frontier has received some negative publicity about its customer service. Some flyers feel that Frontier is not responsive to customer service requests and can take a long time to keep its promises, such as refunding the cost of a flight.

What Kind of Issues can Frontier Airlines Customer Service Representative Resolve?

A Frontier Airlines customer service representative can address many typical issues experienced by travelers. These include the need to book, change or cancel flights, as well as track flight delays and arrival times. In situations where a flyer has special requests, such as accommodations for a special diet or a disability, Frontier Airlines' customer service can often assist.

What Can't Be Resolved With a Call to Frontier Airlines Customer Service?

Frontier Airlines cannot address airport issues. For example, if you have a concern about airport security, or have lost an item in an airport, you will need to contact the airport directly to seek a resolution.

What Should You Do If You Have an Unsuccessful Call with Frontier Airlines?

You get off the phone with frontier airlines customer support, and feel as though your questions were not answered or that you were not able to get your concerns resolved, don't give up. You may still have options.

  • First, review the notes that you took during your call. You may be able to identify an area of miscommunication that badly affected your conversation with the customer service agent. Having this information can be quite helpful when you contact Frontier Airlines again.
  • Next, call Frontier back. Politely explain that you are calling for a second time regarding your problem. Explain your issue and highlight any problems that you had with the first conversation. Keep in mind that customer service agents have different levels of training and experience. The next person you speak to might be better prepared to respond to your request.
  • If you are unable to resolve your issue by phone, consider getting in touch with Frontier using a different method. You may be able to fill out an online form via the frontier Airlines website, or you might opt to reach out to Frontier Airlines through its social media accounts.
  • Another option for those who booked their flights through a third-party website or a travel agent is to ask the agent or booking service to advocate for you. This doesn't always work, but Frontier may be responsive to a service or travel professional who regularly books flights with the airline.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Conclusion and closing notes

This is Frontier Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Frontier Airlines agent. This phone number is Frontier Airlines's best phone number because 100,962 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Frontier Airlines customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 801-401-9000 for, including Update Reservation, Cancelled Flight, Refund a Charge, Special Request, Flight Inquiry and other customer support issues. The Frontier Airlines call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Frontier Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Frontier Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Frontier Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Frontier Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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