Freddie Mac Customer Service

Phone Number & Contact Info

Freddie Mac's Best Phone Number

800-424-5401
Toll-free·Calls Customer Service·Most popular Freddie Mac number
Q:

How do I talk to a live human at Freddie Mac?

A:Calling this Freddie Mac number should go right to a real human being
Q:

Does Freddie Mac offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Freddie Mac phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Freddie Mac number should go right to a real human being
In fact, much of this information on this page is superfluous because this Freddie Mac phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Freddie Mac operates the call center for this 800-424-5401 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 294 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Freddie Mac phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Freddie Mac staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Freddie Mac is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 294 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Freddie Mac

In summation, the best day to call Freddie Mac is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Freddie Mac staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Freddie Mac

If you have time to do a bit of reading before you call Freddie Mac, we recommend you read over some of our problem-specific articles.

What is Freddie Mac?

Freddie Mac, which stands for Federal Home Loan Mortgage Corporation, is a government-sponsored enterprise (GSE) created to support the stability and liquidity of the U.S. housing market. Established in 1970, Freddie Mac provides a vital role in the mortgage industry by purchasing residential mortgages from lenders and packaging them into mortgage-backed securities (MBS). These MBS are then sold to investors, enabling lenders to replenish their funds and extend more home loans to borrowers. By doing so, Freddie Mac helps increase the availability of affordable mortgage financing across the country. As a GSE, Freddie Mac operates under strict regulatory oversight to ensure the safety of the housing market and protect investors. The mission is to promote homeownership, stability, and affordability in the U.S. housing market.

Who owns Freddie Mac?

Freddie Mac is not owned by any individual or private entity. It is a government-sponsored enterprise (GSE) that was established by the United States Congress in 1970. As a GSE, Freddie Mac operates under a congressional charter and is supervised by the Federal Housing Finance Agency (FHFA). While it is not owned by any particular entity, Freddie Mac is publicly traded on the stock exchange, and its shares are held by a wide range of investors, including individual shareholders, institutional investors, and mutual funds. The primary purpose of Freddie Mac is to provide liquidity and stability to the mortgage market by purchasing mortgages from lenders and packaging them into mortgage-backed securities. The company plays a crucial role in supporting affordable housing and expanding homeownership opportunities in the United States.

How does Freddie Mac work?

Freddie Mac, also known as the Federal Home Loan Mortgage Corporation, plays a vital role in the US housing finance system. As a government-sponsored enterprise, its primary function is to provide stability and liquidity in the mortgage market. Freddie Mac achieves this by purchasing and guaranteeing mortgages originated by lenders, primarily banks and other financial institutions. By doing so, it reduces the risk for lenders, enabling them to provide more affordable home loans to borrowers. Freddie Mac then bundles these mortgage loans and sells them to investors as mortgage-backed securities, thus transferring the risk from lenders to investors. Additionally, it establishes underwriting guidelines and monitors compliance to ensure the mortgages it purchases meet specific standards. Ultimately, Freddie Mac's work helps facilitate homeownership and ensures the availability of capital for borrowers, promoting a healthy housing market and overall economic stability.

Top Freddie Mac customer service problems

Click the link above to get answers to just about any Freddie Mac customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Freddie Mac Customer Service Contacts

There are of course other ways to contact Freddie Mac customer service besides the phone. Below we list the best ones, by medium.

Freddie Mac Customer Help Desk / Web Support

freddiemac.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Freddie Mac customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Freddie Mac's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Freddie Mac agent. This phone number is Freddie Mac's best phone number because 1,764 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-424-5401 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Freddie Mac first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Freddie Mac has 1 phone number. It's not always clear what is the best way to talk to Freddie Mac representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Freddie Mac. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Freddie Mac. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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