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Freddie Mac Customer FAQ

Top Answers & How-to Guides

What is Freddie Mac's Phone Number?

The question we are asked most often is about how to talk to Freddie Mac customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Freddie Mac Overview

How does Freddie Mac work?

Freddie Mac, known formally as the Federal Home Loan Mortgage Corporation, operates in the secondary mortgage market,...
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What is the role of Freddie Mac in the housing market?

Freddie Mac, the Federal Home Loan Mortgage Corporation, enhances the housing market by providing liquidity through purchasing...
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Who owns Freddie Mac?

Freddie Mac, established by Congress in 1970, is a publicly traded company governed by a board. Though it operates for profit,...
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What products and services does Freddie Mac offer?

Freddie Mac provides various mortgage products and services to enhance mortgage financing access for homebuyers. They purchase...
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Loan Programs and Options

What is the Home Affordable Refinance Program (HARP)?

The Home Affordable Refinance Program, or HARP, was a federal program established in 2009 to help underwater homeowners...
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What types of loans are eligible for refinancing with Freddie Mac?

Freddie Mac provides various refinancing options, including rate-and-term refinances for better rates without cash withdrawal,...
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What is the Home Possible program?

The Home Possible program by Freddie Mac offers affordable mortgage options for low- and moderate-income borrowers. It allows...
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Can I buy a second home with a Freddie Mac loan?

Freddie Mac does permit the purchase of a second home through their loan options, typically for personal use rather than...
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Loan Modifications and Requirements

What are the eligibility requirements for a Freddie Mac loan modification?

Freddie Mac loan modifications require that the mortgage be owned or guaranteed by them, and borrowers must demonstrate...
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Can I refinance my mortgage through Freddie Mac?

Freddie Mac does provide refinancing options to assist homeowners, including the Home Affordable Refinance Program. These...
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What is the difference between a Freddie Mac loan and a conventional loan?

Freddie Mac loans are a type of conventional loan that conforms to specific requirements set by Freddie Mac, offering benefits...
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Support and Resources

What resources does Freddie Mac provide for homebuyers and homeowners?

Freddie Mac provides numerous resources for homebuyers and homeowners, including educational materials about the home buying...
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How can I get help if I am struggling to make my mortgage payments?

Homeowners struggling with mortgage payments should first contact their mortgage servicer for assistance programs like loan...
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What resources are available for real estate professionals from Freddie Mac?

Freddie Mac provides numerous resources for real estate professionals, including training materials on mortgage products and...
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