Freddie Mac Customer Service

Ways to contact Freddie Mac and solve common issues

Use Freddie Mac's Phone Number

Freddie Mac's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Freddie Mac

Contacting Freddie Mac customer support

Below you can compare and contrast the 2 ways to contact Freddie Mac by looking at which ones are the fastest and which ones other customers recommend the most for solving Freddie Mac customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Freddie Mac across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
3 mins6
Online Help at
Customer Service
< 2 hrs87

Freddie Mac: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Freddie Mac.
Can I refinance my mortgage through Freddie Mac?
Yes, you can refinance your mortgage through Freddie Mac. As a leading mortgage finance company, Freddie Mac offers a range of refinancing options to help homeowners reduce their monthly payments, shorten their loan term, or switch from an adjustable-rate to a fixed-rate mortgage. By refinancing through Freddie Mac, you can take advantage of competitive interest rates and flexible terms, helping you save money in the long run. Furthermore, Freddie Mac provides resources and assistance to borrowers facing financial hardships, allowing them to explore loan modification or refinancing options to make homeownership more affordable and sustainable. With a commitment to supporting homeowners, Freddie Mac strives to make the refinancing process accessible and hassle-free.
How does Freddie Mac work?
Freddie Mac, also known as the Federal Home Loan Mortgage Corporation, plays a vital role in the US housing finance system. As a government-sponsored enterprise, its primary function is to provide stability and liquidity in the mortgage market. Freddie Mac achieves this by purchasing and guaranteeing mortgages originated by lenders, primarily banks and other financial institutions. By doing so, it reduces the risk for lenders, enabling them to provide more affordable home loans to borrowers. Freddie Mac then bundles these mortgage loans and sells them to investors as mortgage-backed securities, thus transferring the risk from lenders to investors. Additionally, it establishes underwriting guidelines and monitors compliance to ensure the mortgages it purchases meet specific standards. Ultimately, Freddie Mac's work helps facilitate homeownership and ensures the availability of capital for borrowers, promoting a healthy housing market and overall economic stability.
What are the eligibility requirements for a Freddie Mac loan modification?
To be eligible for a loan modification through Freddie Mac, certain criteria need to be met. Firstly, the mortgage must be owned or guaranteed by Freddie Mac, which can be checked by using the Loan Look-up Tool provided on their website. Secondly, the borrower must be experiencing a genuine financial hardship that affects their ability to make mortgage payments. This could include factors like a loss of income, unexpected medical expenses, or divorce. Additionally, borrowers must demonstrate their willingness and capacity to make modified payments and meet the required terms. They should also provide all necessary documentation and complete the trial period successfully, if applicable. Meeting these eligibility requirements allows borrowers to explore loan modification options with Freddie Mac, providing potential solutions to their financial challenges.
What is Freddie Mac?
Freddie Mac, which stands for Federal Home Loan Mortgage Corporation, is a government-sponsored enterprise (GSE) created to support the stability and liquidity of the U.S. housing market. Established in 1970, Freddie Mac provides a vital role in the mortgage industry by purchasing residential mortgages from lenders and packaging them into mortgage-backed securities (MBS). These MBS are then sold to investors, enabling lenders to replenish their funds and extend more home loans to borrowers. By doing so, Freddie Mac helps increase the availability of affordable mortgage financing across the country. As a GSE, Freddie Mac operates under strict regulatory oversight to ensure the safety of the housing market and protect investors. The mission is to promote homeownership, stability, and affordability in the U.S. housing market.
What products and services does Freddie Mac offer?
Freddie Mac offers a range of products and services to support the secondary mortgage market and promote affordable homeownership. Our primary product is the purchase of residential mortgages from lenders, which we then package into mortgage-backed securities (MBS) and sell to investors. This helps lenders generate more liquidity and enables them to provide more mortgages to homebuyers. Additionally, we offer various loan programs such as the Home Possible® and HomeOneSM, which provide flexible options for low to moderate-income borrowers. Our loan products also include Adjustable Rate Mortgages (ARMs) and fixed-rate mortgages. We also provide access to a variety of resources and tools for lenders, including loan origination and servicing technology solutions. Ultimately, Freddie Mac strives to facilitate a stable and efficient mortgage market, ensuring wider access to affordable housing for individuals and families.
What is the Home Affordable Refinance Program (HARP)?
The Home Affordable Refinance Program (HARP) is a government initiative introduced by Freddie Mac. It allows homeowners with mortgages owned or guaranteed by Freddie Mac to refinance, even if their home has lost value and they owe more than the property's current worth. HARP aims to help borrowers with high-interest rate loans or adjustable-rate mortgages by providing a more affordable and stable mortgage option. By refinancing through HARP, homeowners may be able to secure lower interest rates, reduce their monthly mortgage payments, and improve their financial well-being. HARP has specific eligibility criteria, including being current on mortgage payments, having a loan-to-value ratio greater than 80%, and obtaining the mortgage before May 31, 2009.
What is the role of Freddie Mac in the housing market?
Freddie Mac plays a crucial role in the housing market as a government-sponsored enterprise. It operates in the secondary mortgage market, purchasing mortgage loans from lenders, predominantly banks, and then packaging them into mortgage-backed securities (MBS). By doing so, Freddie Mac provides liquidity to lenders, enabling them to continually issue new loans to homebuyers. This process stimulates the housing market by ensuring a constant flow of funds. Additionally, Freddie Mac provides stability by guaranteeing timely payment of principal and interest on the MBS it issues. This guarantee reassures investors who purchase these securities, making them more attractive. Ultimately, Freddie Mac's involvement lowers borrowing costs for homebuyers, making homeownership more accessible and promoting housing market stability.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Freddie Mac customer support problem.

Does GetHuman work with Freddie Mac?

GetHuman does not work with Freddie Mac's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Freddie Mac at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Freddie Mac's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Freddie Mac at a Glance

Freddie Mac has no chat option
Freddie Mac has no customer email
Freddie Mac has 1 help forum
Freddie Mac has no twitter handle
Freddie Mac has no facebook page
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