Florida Department of Children & Families Customer Service

Phone Number & Contact Info

Florida Department of Children & Families's Best Phone Number

866-762-2237
Toll-free·Calls Customer Service·Most popular Florida Department of Children & Families number
Q:

How do I talk to a live human at Florida Department of Children & Families?

A:To speak to a case worker: Press 2, after you enter your social security/access number and birthdate, Press 5, then 0. Wait time is about 15 mins, but you will get a person!
Q:

Does Florida Department of Children & Families offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

Florida Department of Children & Families Customer Phone Numbers

Miami-Dade Offices

305-377-5070
Mon-Fri 8am-5pm EST · Miami-Dade DCF get to leave detailed message and wait for call back but can NOT get a real person. For Miami-Dade and Monroe counties. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Florida Department of Children & Families phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: To speak to a case worker: Press 2, after you enter your social security/access number and birthdate, Press 5, then 0. Wait time is about 15 mins, but you will get a person!
Below are some clips we've found from Florida Department of Children & Families's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to the Department of Children and Families Access Florida information line. For English, press one. The department's new my access portal is now live. You can visit it at w w w dot my f l families dot com. Slash access florida. These agents are dedicated exclusively to account creation, and account linking in the new my access portal. For any other issue with your My Access account, proceed to the main menu and select the option for online MyAccess account. Please listen carefully to this important message. You should check your MyAccess account to see if your case is intended for an interview. If your MyAccess account indicates an interview is required, please proceed. Input your information when asked, and you will be routed to an agent for an interview. If you haven't been attended for an interview, please monitor your MyAccess account notifications for updates to your application. Have you moved recently or updated your email address? To stay up to date with your Medicaid and other benefit information, the easiest way to make updates is online through the DCF virtual assistant or by signing in to your account at w w w dot my f l families dot com. Welcome to the department of Children and Families Access Florida information line."
Excerpt from a call with Florida Department of Children & Families
Monday, January 8, 2024 8:35 PM

They may ask you to enter information with the dial pad

"If you need a minute, say, I need more time. Or for general information including
And what's the date birth of the person you're calling about?
You can for security, please enter the Social Security number using your phone keypad."
Excerpt from a call with Florida Department of Children & Families
Tuesday, March 26, 2024 12:41 PM

They may ask you to say or enter information

"Welcome to the Department of Children and Families access Florida information line. For English, press one. For other languages, press four. The department's new MyAccess portal is now live. Visit my access dot my f l families dot com to log in.
For any other issues with your MyAccess account, proceed to the main menu and select the option for online MyAccess account.
Say or enter the Social Security number or access number of the person you're calling about."
Excerpt from a call with Florida Department of Children & Families
Wednesday, May 8, 2024 9:11 PM

The first phone menu

"Welcome to the Department of Children and Families access Florida information line.
For English, press one.
For other languages, press four."
Excerpt from a call with Florida Department of Children & Families
Wednesday, April 3, 2024 8:36 PM

What are the hours and when should I call?

Florida Department of Children & Families operates the call center for this 866-762-2237 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,177 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Florida Department of Children & Families phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Florida Department of Children & Families staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Florida Department of Children & Families is Friday. The most busy day to call is Tuesday, which averages 46% more phone calls by comparison. Again, this is based on a sample of 1,177 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Florida Department of Children & Families

In summation, the best day to call Florida Department of Children & Families is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Florida Department of Children & Families number, but it is also the day with the shortest hold times.

Why Customers Call Florida Department of Children & Families

If you have time to do a bit of reading before you call Florida Department of Children & Families, we recommend you read over some of our problem-specific articles.

What are the eligibility requirements for receiving assistance?

The eligibility requirements for receiving assistance from the Florida Department of Children & Families vary depending on the specific program. Generally, individuals and families must be residents of Florida, have a Social Security Number or have applied for one, and meet certain income and asset limits. Other factors such as age, disability status, and the presence of children in the household may also affect eligibility. Some programs have additional requirements, such as being pregnant or having dependent children for certain cash assistance programs. The best way to determine eligibility is to contact the Department of Children & Families directly or visit their website for specific program eligibility criteria and application instructions.

Are there any job opportunities available at the department?

Yes, there are job opportunities available at the Florida Department of Children & Families. The department provides various career options, including positions in social work, child welfare, foster care, mental health, substance abuse, and administration. These positions require individuals who are compassionate, dedicated, and committed to improving the lives of vulnerable populations. Opportunities also exist for individuals with specialized skills, such as lawyers, psychologists, counselors, and administrators. By joining the department, you can contribute to the well-being of individuals and families in Florida, helping to develop stronger communities and improve the quality of life for the most vulnerable members of society. Job openings are regularly posted on the department's website, allowing interested candidates to apply and start a meaningful career with the Florida Department of Children & Families.

What types of assistance programs does the department offer?

The Florida Department of Children & Families offers a variety of assistance programs to help individuals and families in need. These programs include, but are not limited to, food assistance through the Supplemental Nutrition Assistance Program (SNAP), financial assistance through Temporary Cash Assistance (TCA), Medicaid for healthcare coverage, and child care subsidies. The department also provides help with finding and maintaining employment through the Reemployment Assistance program, as well as services for individuals with disabilities and mental health issues. In addition, the department offers resources for adoption and foster care services, as well as assistance for victims of domestic violence. Overall, the department strives to provide comprehensive support and resources to improve the well-being and self-sufficiency of Florida residents.

Top Florida Department of Children & Families customer service problems

Click the link above to get answers to just about any Florida Department of Children & Families customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Florida Department of Children & Families, and their purpose. Are any of these similar to the reason you are trying to call?
Language assistance needed: "I need someone speak Spanish because I don't speak English."
- From a call lasting 35m 43s , Apr 3, 2024 7:10 PM

More Florida Department of Children & Families Customer Service Contacts

There are of course other ways to contact Florida Department of Children & Families customer service besides the phone. Below we list the best ones, by medium.

Florida Department of Children & Families Customer Help Desk / Web Support

dcf.state.fl.us - Customer Service
Online customer service support
As a last, sometimes only, resort- Florida Department of Children & Families customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Florida Department of Children & Families's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Florida Department of Children & Families agent. This phone number is Florida Department of Children & Families's best phone number because 6,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-762-2237 include Contact support, Find forms, Benefits, Request for public record and other customer service issues. Rather than trying to call Florida Department of Children & Families first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Florida Department of Children & Families has 2 phone numbers. It's not always clear what is the best way to talk to Florida Department of Children & Families representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Florida Department of Children & Families. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Florida Department of Children & Families. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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