A:Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Fido Customer Service?
A:The average hold time is 6 minutes and 36 seconds.The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #1 most popular Fido phone number out of 4. Click above to go back to the main customer service number and other contact information, including Fido email addresses, twitter handles, and live chat options.
Toll-free · 24 hours, 7 days · Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative. ·
Mon-Fri 8am-9pm EST · For calls originating in Canada ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Fido phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at first prompt, 2 at second prompt, then 3 at third prompt, enter last 3 characters of postal code of address on account followed by #, then follow prompt's instruction to get customer service representative.
Below are some clips we've found from Fido's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hi there. Welcome to Fido.
Continue. You are about to interact with our new conversational virtual assistant.
Many of our support options are available for self serve.
But if our virtual assistant can't address your inquiry, we will help you schedule a flexible callback from a specialist.
We record
or enter the Fido phone or account number that you're calling about."
Excerpt from a call with Fido
Friday, May 16, 2025 4:52 PM
They may ask you to say or enter information
"Hi, Welcome to Fido.
Let's continue.
Say or enter the Fido phone or account number that you're calling about."
Excerpt from a call with Fido
Tuesday, April 15, 2025 5:08 PM
The first phone menu
"Hi there. Welcome to Fido.
To become a new Fido customer, press one.
If you're already a Fido customer, press two."
Excerpt from a call with Fido
Friday, May 24, 2024 2:27 AM
What are the hours and when should I call?
Fido operates the call center for this 888-481-3436 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 3,127 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fido phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fido staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fido is Sunday.The most busy day to call Fido is Monday. Again, this is based on a sample of 3,127 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday, which is 1772% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Wed
Shortest
Thu
Longest
Fri
Sat
The best time to call
In summation, the best day to call Fido is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Fido staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this Fido number?
Below is a sample of recent calls to Fido, and their purpose. Are any of these similar to the reason you are trying to call?
Roaming data issue: I'm looking to resolve the issue with my data roaming while in the USA.
Taken from a call on Friday, May 16, 2025 4:48 PM
WhatsApp long distance calls: I am calling about long distance calls for WhatsApp.
Taken from a call on Thursday, May 8, 2025 7:42 PM
Request for new SIM: So can you send me a new one?
Taken from a call on Saturday, May 3, 2025 6:04 PM
Dispute wrong charges: Regarding wrong charges.
Taken from a call on Tuesday, April 22, 2025 11:54 PM
Clarification on roaming charges: So just wanna clarify. So when I go to Ireland, just turn off data roaming.
Taken from a call on Tuesday, March 25, 2025 9:01 PM
Billing inquiry: I paid my bill last night, and then I looked at it again this morning, and it says I still owe.
Taken from a call on Monday, March 3, 2025 6:36 PM
Billing issue clarification: We agreed to thirty five dollars a month for my phone, and it's supposed to be ported into my existing phone number.
Taken from a call on Monday, March 3, 2025 1:39 PM
Inquiring about Fido plan: I've been with Bell for years and years, and now I see that you've got a plan which would be equivalent to what I have now.
Taken from a call on Saturday, March 1, 2025 10:48 PM