FedEx International Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at FedEx International?
Q:
Does FedEx International offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes. The longest hold times are on Friday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for FedEx International below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this FedEx International phone number to document the phone system.
Here is how our research team describes the way the FedEx International phone system greets you: How can I help you?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter door tag or tracking number.
Below are some clips we've found from FedEx International's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
Tell me what I can help you with today."
Excerpt from a call with FedEx International
Tuesday, May 28, 2024 5:57 PM
They may ask you to say or enter information
"Sure. Tracking a package. Please tell me either your tracking number or your door tag number, or say hold on a minute."
Excerpt from a call with FedEx International
Sunday, February 25, 2024 1:51 AM
What are the hours and when should I call?
FedEx International operates the call center for this 800-247-4747 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 124 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the FedEx International call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FedEx International phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FedEx International staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FedEx International is Sunday. The most busy day to call is Monday, which averages 550% more phone calls by comparison. Again, this is based on a sample of 124 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call FedEx International
In summation, the best day to call FedEx International is Wednesday.
Why Customers Call FedEx International
If you have time to do a bit of reading before you call FedEx International, we recommend you read over some of our problem-specific articles.
Does FedEx provide packaging materials for international shipments?
Yes, FedEx provides packaging materials for international shipments. As a global courier company, FedEx understands the importance of secure packaging to ensure the safe transit of international shipments. When shipping internationally, customers can obtain various packaging materials, including boxes, envelopes, tubes, and labels, from FedEx. These materials are designed to meet the specific requirements and dimensions for international shipping. Additionally, FedEx offers a range of packing services, such as professional packing and custom crating, to assist customers in securely packaging their items. Whether it's for documents, small parcels, or larger shipments, FedEx strives to equip customers with the appropriate packaging materials and expertise for their international shipping needs.
Top FedEx International customer service problems
Click the link above to get answers to just about any FedEx International customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to FedEx International, and their purpose. Are any of these similar to the reason you are trying to call?
Uncertain inquiry: "No. Oh, what should be?"- From a call lasting 20s , Apr 25, 2024 7:55 AM
Tracking package without number: "I don't have a tracking number. That's why I'm calling."- From a call lasting 4m 8s , Mar 20, 2024 8:29 AM
Tracking international shipment: "I'm trying to track my shipment."- From a call lasting 1m 17s , Mar 1, 2024 11:17 AM
Information about FedEx services: "Do you need access to business printing or shipping services?"- From a call lasting 2m 18s , Jan 28, 2024 12:17 AM
More FedEx International Customer Service Contacts
There are of course other ways to contact FedEx International customer service besides the phone. Below we list the best ones, by medium.
FedEx International Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, FedEx International provides this option.
Conclusion and closing notes
This is FedEx International's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx International agent. This phone number is FedEx International's best phone number because 2,652 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-4747 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call FedEx International first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, FedEx International has 1 phone number. It's not always clear what is the best way to talk to FedEx International representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FedEx International. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FedEx International. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.