FedEx International Customer Service Issues

I contacted FedEx customer service to inquire about my shipment, as I noticed an incorrect address on the website, about 12 days after it was shipped. The representative assured me that the address could be corrected. Two days later, on June 28th, I received an email from FedEx requesting my mobile number for delivery purposes. I promptly responded with my phone number. Then, on June 30th, I called FedEx again, and I was informed that my shipment was ready and would be delivered within two days. However, today, after four more days, I called FedEx once more, and another customer service representative informed me that one shipment was lost and another was being returned to the seller. I am frustrated and just want my shipment to arrive promptly. Thank you.

Good Afternoon, I hope this message reaches you in good health. I recently shipped a parcel with Fedex from Japan, which I received on Friday (31/08/18). My tracking number is [redacted]07, and the delivery destination is 10 Buchanan Court Worgan Street SE16 7WB, under the billing name Norbert Szoke. Unfortunately, my parcel arrived severely damaged with a large hole in the box, which is unacceptable given the priority shipping service I paid £48.09 for. I will be seeking a refund for this service as it did not meet expectations. Additionally, I received a letter for an import charge of £34.37 which I refuse to pay. I have attempted to address this issue with customer service by contacting Sati Heer via email, but to no avail. This lack of response is unprofessional and disrespectful. Overall, I am deeply disappointed with the level of service provided and feel undervalued as a customer.

Tracking number [redacted]30 was shipped on December 11th and reached the FedEx hub in Fairfield, California on December 19th. The system indicated it was loaded onto a delivery truck at 8:04 a.m. on December 20th with an expected delivery by the end of the day. Phone support assured delivery by 10 p.m. However, by the end of the day, the website showed no delivery information. Inquiries to the Fairfield office, located just 27 miles away, provided no additional details. Checking the website on the morning of December 21st, the new delivery date is postponed to at least Monday, December 23rd. The delay amounts to 2 weeks for the package's arrival. Despite expedited payment, the delivery has not been prompt or satisfactory, warranting a refund request. If necessary, I plan to escalate the matter to FedEx headquarters. Furthermore, no notifications were received via phone call, text, or email explaining the ongoing delivery issues.

We received a notification that a 50-pound package we were expecting had been delivered to our front door. However, upon checking shortly after, it was not there. Our security cameras revealed that the FedEx driver never left the truck but did deliver a different 12-ounce package to the mailbox. After contacting FedEx, they located the package in their warehouse, claiming the box was damaged. Interestingly, when the package arrived the next day, the original box from Dicks Sporting Goods was undamaged. This is not the first time we have encountered issues with FedEx, unlike other delivery services we use. We suspect that perhaps it's the specific driver in our area causing these problems, especially following a previous incident where a FedEx driver damaged our driveway. Despite providing evidence, only then did FedEx address the issue. We are concerned about the honesty and reliability of FedEx's delivery personnel and customer service representatives.

Subject: Urgent Package Return Inquiry I require assistance with a package return. After setting up an online account, I was prompted to input my credit card information to cover the $[redacted].00 return fee as we couldn't afford the $[redacted].00 tax charge. Following a conversation with a customer service representative who assured me that the issue would be resolved within 7 business days, I have yet to receive any updates. The package details are as follows: Tracking Number: [redacted]38 Delivery Status: Pending Customs Hold: Clearance Delay From: Pflugerville, TX, US To: Santiago, DO My account number is #[redacted]5, and I am settling the return expenses on behalf of my wife, Dani Green. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance.

Today is the 13th in the US and the 14th in the Philippines. I sent a package to Carcar, Philippines over a week ago, but I haven't received any updates. The package has been in customs for three days, and I doubt FedEx will deliver it on the 13th as promised since they don't deliver in the middle of the night. It's currently 6:39 PM in Carcar, and the package still hasn't been delivered. Please, resolve this issue and ensure my package is delivered. Nobody has contacted me or the recipient, and FedEx is not providing any information. This is the second time my delivery is delayed, and I may need to find an alternative courier for future shipments to Carcar, Philippines. FedEx needs to improve their service. Thank you for addressing this and not disappointing customers with excuses.

I am attempting to generate shipping documents online via my FedEx account for an international shipment. However, I am encountering difficulty with the harmonized code. The dialog box that is supposed to assist me in obtaining the correct code is consistently showing an error instead of inputting the code. I have attempted to manually enter the code myself, as well as searching online for the code and pasting it in, but I am continually receiving an error message stating that "additional harmonized code information is necessary" to calculate duties. This error persists regardless of the approach I take.