FedEx (Canada) Customer Service

Phone Number & Contact Info

FedEx (Canada)'s Best Phone Number

Toll-free·Calls Customer Service·Most popular FedEx (Canada) number

How do I talk to a live human at FedEx (Canada)?

A:Will not transfer you to a representative unless you say what you are calling about.

Does FedEx (Canada) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this FedEx (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Will not transfer you to a representative unless you say what you are calling about.
Here is how our research team describes the way the FedEx (Canada) phone system greets you: Tell me what I can help you with today.
Below are some clips we've found from FedEx (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to FedEx. This call may be monitored or recorded for quality assurance. We have new enhanced mobile features you can conveniently access from your phone. Are you calling from a cell phone?"
Excerpt from a call with FedEx (Canada)
Wednesday, January 3, 2024 10:37 PM

They may ask your reason for calling (instead of a menu)

"Welcome to FedEx.
This call may be monitored or recorded for quality assurance.
Tell me what I can help you with today."
Excerpt from a call with FedEx (Canada)
Tuesday, May 28, 2024 2:14 PM

The first phone menu

"Welcome to FedEx. This call may be monitored or recorded for quality assurance. Tell me what I can help you with today. You're calling about a pickup. Right? Sorry.
If you're calling about a pickup, say yes or press one.
If not, say no or press two."
Excerpt from a call with FedEx (Canada)
Tuesday, May 28, 2024 2:14 PM

What are the hours and when should I call?

FedEx (Canada) operates the call center for this 800-463-3339 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 194 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FedEx (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FedEx (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call FedEx (Canada) is Sunday. The most busy day to call is Thursday, which averages 356% more phone calls by comparison. Again, this is based on a sample of 194 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call FedEx (Canada)

In summation, the best day to call FedEx (Canada) is Monday.

Why Customers Call FedEx (Canada)

If you have time to do a bit of reading before you call FedEx (Canada), we recommend you read over some of our problem-specific articles.

What services does FedEx offer in Canada?

FedEx offers a wide range of services in Canada to meet various shipping needs. Our services include domestic and international shipping, both express and economy options. We provide reliable and time-definite delivery solutions for packages of different sizes and weights. Customers can choose from a variety of options such as FedEx Priority Overnight for next-business-day delivery, FedEx Ground for cost-effective ground shipping within Canada, or FedEx International Economy for global shipments. Moreover, we offer specialized services like FedEx SameDay for urgent deliveries, FedEx Custom Critical for time-sensitive shipments, and FedEx Freight for heavy or bulky shipments. With our extensive network, advanced tracking capabilities, and outstanding customer support, we ensure efficient and seamless shipping experiences for businesses and individuals across Canada.

Can I ship internationally from Canada with FedEx?

Yes, you can ship internationally from Canada with FedEx. As a global shipping company, FedEx offers various international shipping services to customers based in Canada. With a wide network and extensive experience, FedEx ensures efficient and reliable delivery to destinations around the world. Whether you need to ship documents, packages, or freight, FedEx provides tailored solutions to meet your international shipping needs. Offering international express shipping options, such as FedEx International Priority® and FedEx International Economy®, customers can choose the service that suits their requirements and budget. Additionally, FedEx provides customs clearance expertise and handles all necessary documentation for seamless international shipping. You can rely on FedEx to ship internationally from Canada, ensuring your shipments reach their destinations promptly and efficiently.

How much does it cost to ship a package with FedEx in Canada?

The cost of shipping a package with FedEx in Canada depends on various factors, including the weight, dimensions, destination, and speed of delivery. FedEx offers a range of services, such as express, ground, and international shipping, each with different rates. To determine the cost, you can use FedEx's online shipping calculator or contact their customer service for an accurate quote. It is important to provide the specific package details for an accurate cost estimation. Additionally, FedEx offers discounts for certain customers, volume shippers, and regularly provides promotions. To find the most cost-effective shipping option, considering the specific requirements of your package and consulting FedEx's website or customer service will ensure you receive accurate pricing information.

Top FedEx (Canada) customer service problems

Click the link above to get answers to just about any FedEx (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to FedEx (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Missed delivery: "Someone came to deliver my package but left because they didn't have the apartment number."
- From a call lasting 1m 9s , Jun 18, 2024 1:21 PM
Inquiring about return process: "I wanna figure out... maybe returning my stuff."
- From a call lasting 2m 55s , Apr 13, 2024 9:02 PM
Missing package query: "I had a package delivered earlier, and I was supposed to have two when I only got one."
- From a call lasting 2m 39s , Apr 8, 2024 9:42 PM
Request to speak to agent: "I talk to a human?"
- From a call lasting 3m 30s , Apr 8, 2024 9:37 PM
Delivery inquiry: "I am the recipient of a delivery."
- From a call lasting 1m 51s , Apr 4, 2024 4:39 PM
No specific purpose: ""
- From a call lasting 32s , Mar 30, 2024 12:43 AM
Tracking number issue: "They delivered to the wrong address and I haven't received my package."
- From a call lasting 15m 32s , Mar 26, 2024 7:38 PM
Wrong delivery address: "My iPad was delivered to the wrong address and I'm still waiting for it."
- From a call lasting 10m 17s , Mar 26, 2024 7:26 PM
Tracking number inquiry: "H o u t two four five seven three seven."
- From a call lasting 2m 35s , Mar 21, 2024 6:34 PM
Account closure request: "I want to delete my fax account."
- From a call lasting 2m 8s , Mar 10, 2024 12:39 AM

More FedEx (Canada) Customer Service Contacts

There are of course other ways to contact FedEx (Canada) customer service besides the phone. Below we list the best ones, by medium.

FedEx (Canada) Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- FedEx (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is FedEx (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx (Canada) agent. This phone number is FedEx (Canada)'s best phone number because 2,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call FedEx (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, FedEx (Canada) has 1 phone number. It's not always clear what is the best way to talk to FedEx (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FedEx (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FedEx (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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