Entergy Corp. Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Entergy Corp. number
Q:How do I get a live human at Entergy Corp.?
A:Must choose option 1-2, follow prompts, then wait on the line until transferred to a representative.
Q:Does Entergy Corp. offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Monday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 23 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Entergy Corp. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose option 1-2, follow prompts, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Entergy Corp. phone system greets you: Residential customers, press 1. For business or commercial customers, press 2.
Below are some clips we've found from Entergy Corp.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Entergy. Residential customers, press one. Commercial or business customers, press two.
Main menu.
To report a gas leak, gas odor, or any other gas problem, press one or say gas emergency."
Excerpt from a call with Entergy Corp.
Tuesday, March 5, 2024 1:25 PM
The first phone menu
"Welcome to Entergy. Residential customers, press one.
Commercial or business customers, press two."
Excerpt from a call with Entergy Corp.
Wednesday, April 10, 2024 12:48 PM

What are the hours and when should I call?

Entergy Corp. operates the call center for this 800-368-3749 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,215 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Entergy Corp. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Entergy Corp. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Entergy Corp. is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 1,215 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Entergy Corp. is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Entergy Corp. staffs the call center well on Monday.

Why call this Entergy Corp. number?

Below is a sample of recent calls to Entergy Corp., and their purpose. Are any of these similar to the reason you are trying to call?
Gas smell in laundry area: "I think I'm smelling gas where my wash and dryer are in my little laundry closet."
- From a call lasting 3m 59s , Mar 12, 2024 5:30 PM
Report gas issues: "I know that I do have gas issues."
- From a call lasting 4m 10s , Feb 9, 2024 11:40 PM

More Ways to Contact Entergy Corp. Customer Service

There are of course other ways to contact Entergy Corp. customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Entergy Corp. will reply our your email.
X (formerly Twitter)
@Entergy - Customer Service
Use the link to connect with customer service through Twitter
Entergy Corp., like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Entergy Corp.'s website
https://www.entergy.com/contact_us/ - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Entergy Corp. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Entergy Corp.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Entergy Corp. agent. This phone number is Entergy Corp.'s best phone number because 7,290 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-368-3749 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Entergy Corp. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Entergy Corp. has 1 phone number. It's not always clear what is the best way to talk to Entergy Corp. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Entergy Corp.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Entergy Corp.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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