ESET, Inc. Customer Service

Phone Number & Contact Info

ESET, Inc.'s Best Phone Number

866-343-3738
Toll-free·Calls Customer Service·Most popular ESET, Inc. number
Q:

How do I talk to a live human at ESET, Inc.?

A:Press 1, then press 1, then press 2. Then wait on the line until transferred to a representative.
Q:

Does ESET, Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ESET, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then press 1, then press 2. Then wait on the line until transferred to a representative.
Here is how our research team describes the way the ESET, Inc. phone system greets you: Sales, renewal help, or partner assistance, press 1. Technical help, press 2.

What are the hours and when should I call?

ESET, Inc. operates the call center for this 866-343-3738 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 395 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ESET, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ESET, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ESET, Inc. is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 395 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call ESET, Inc.

In summation, the best day to call ESET, Inc. is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ESET, Inc. staffs the call center well on Thursday.

Why Customers Call ESET, Inc.

If you have time to do a bit of reading before you call ESET, Inc., we recommend you read over some of our problem-specific articles.

What is the difference between ESET NOD32 Antivirus and ESET Smart Security?

ESET NOD32 Antivirus and ESET Smart Security are both products offered by ESET, Inc., but they have some key differences. While both solutions provide protection against various online threats and contain ESET's award-winning antivirus and anti-malware technology, ESET Smart Security offers additional features and layers of defense beyond basic antivirus protection. ESET Smart Security includes a robust firewall that provides an extra layer of protection against unauthorized or malicious network activity, protecting users from hacking attempts or data breaches. It also includes a built-in spam filter, which helps prevent unwanted emails and phishing attacks. Another important feature of ESET Smart Security is its anti-theft component, which allows users to remotely track, locate, and lock their devices in case of loss or theft. In summary, while ESET NOD32 Antivirus is a reliable antivirus solution, ESET Smart Security offers advanced features such as firewall, spam filter, and anti-theft capabilities for those who require more comprehensive protection.

What is ESET and what does it do?

ESET is a leading cybersecurity company that focuses on providing advanced protection against digital threats. As a global provider, ESET specializes in developing innovative security solutions for individuals, businesses, and enterprises. Its comprehensive range of products includes award-winning antivirus software, internet security suites, and endpoint protection systems. By utilizing cutting-edge technology and utilizing proactive detection techniques, ESET ensures robust defense against malware, ransomware, phishing attacks, and other cyber threats. With a focus on delivering lightweight and efficient solutions, ESET aims to provide users with a seamless and secure digital experience. Their mission is to empower individuals and organizations to enjoy the benefits of technology without compromising their online safety and privacy.

Does ESET offer a free trial?

Yes, ESET does offer a free trial of its antivirus software. The free trial allows users to experience the full functionality and features of ESET's products for a limited period of time. During the trial period, users can assess the effectiveness of the software in protecting their devices against various types of malware, viruses, and online threats. The trial version also provides a chance to explore additional features, such as real-time scanning, web protection, and firewall. By offering a free trial, ESET aims to provide potential customers with a risk-free opportunity to evaluate the quality and performance of its security solutions before making a purchase.

Top ESET, Inc. customer service problems

Click the link above to get answers to just about any ESET, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More ESET, Inc. Customer Service Contacts

There are of course other ways to contact ESET, Inc. customer service besides the phone. Below we list the best ones, by medium.

ESET, Inc. Customer Service Live Chat

helpus.eset.com - Customer Service
Use this link to launch online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, ESET, Inc. provides this option.

ESET, Inc. Customer Help Desk / Web Support

kb.eset.com - Customer Service
Customer service web support
As a last, sometimes only, resort- ESET, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ESET, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ESET, Inc. agent. This phone number is ESET, Inc.'s best phone number because 2,370 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-343-3738 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call ESET, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, ESET, Inc. has 1 phone number. It's not always clear what is the best way to talk to ESET, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ESET, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ESET, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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