EPPICard Customer Service

Phone Number & Contact Info

EPPICard's Best Phone Number

Toll-free·Calls Customer Service·Most popular EPPICard number

How do I talk to a live human at EPPICard?

A:Press 1, then 1, then 1 and wait for further options and press 4. You then enter your ss#, dob, and pin. Press 2 and you will be transferred to customer service

Does EPPICard offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this EPPICard phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1, then 1 and wait for further options and press 4. You then enter your ss#, dob, and pin. Press 2 and you will be transferred to customer service

What are the hours and when should I call?

EPPICard operates the call center for this 888-393-5866 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 635 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EPPICard phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EPPICard staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call EPPICard is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 635 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call EPPICard

In summation, the best day to call EPPICard is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that EPPICard staffs the call center well on Thursday.

Why Customers Call EPPICard

If you have time to do a bit of reading before you call EPPICard, we recommend you read over some of our problem-specific articles.

What is an EPPICard?

An EPPICard is a prepaid debit card issued by the state of Florida to distribute child support and unemployment benefits to recipients. It is a convenient and secure way for individuals to receive and manage their funds. The EPPICard functions like a regular debit card and can be used at ATMs, retail stores, and online for purchases or cash withdrawals. With an EPPICard, recipients don't need to worry about carrying large amounts of cash or dealing with paper checks. Funds are automatically deposited onto the card, eliminating the need for traditional banking services. EPPICard holders can easily access their account balance, transaction history, and manage their account online or through a mobile app. Overall, the EPPICard offers a reliable and efficient solution for individuals to access and use their government-issued benefits.

What are the fees associated with using the Florida EPPICard?

There are various fees associated with using the Florida EPPICard. Some common charges include ATM withdrawal fees, balance inquiry fees, and transaction fees for certain services. ATM withdrawals within the EPPICard network may incur a fee, which may vary depending on the location. Similarly, balance inquiries through ATMs or customer service may also have associated charges. Additionally, specific services such as receiving paper statements or requesting card replacement may come with additional fees. It is important to review the fee schedule provided by EPPICard to understand all applicable charges. These fees aim to cover operational costs and ensure the smooth functioning of the program.

Where can I use my Florida EPPICard?

Your Florida EPPICard can be used at various locations across the state for easy and convenient access to your funds. You can use your card to make purchases at any retail store that accepts Mastercard, including grocery stores, gas stations, and online retailers. In addition, you can use your card to withdraw cash from ATMs displaying the Mastercard logo. There are thousands of surcharge-free ATMs available statewide for your convenience. You can also use your card to pay bills by phone or online, including utilities, rent, and other monthly expenses. Please note that fees may apply for certain transactions, so it is advisable to review the fee schedule provided with your card or visit our website for more information on where to use your Florida EPPICard.

Top EPPICard customer service problems

Click the link above to get answers to just about any EPPICard customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More EPPICard Customer Service Contacts

There are of course other ways to contact EPPICard customer service besides the phone. Below we list the best ones, by medium.

EPPICard Customer Help Desk / Web Support

eppicard.com - Customer Service
Online customer service support
As a last, sometimes only, resort- EPPICard customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is EPPICard's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EPPICard agent. This phone number is EPPICard's best phone number because 3,810 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-393-5866 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call EPPICard first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, EPPICard has 1 phone number. It's not always clear what is the best way to talk to EPPICard representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for EPPICard. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EPPICard. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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